Production management of cultural tours in France + responsibility over European rail transportation, for American and Canadian travelers.- Negotiation of contracts rates and terms : • In France : bus transportation suppliers, restaurants, touristic sites and guides. • In Europe : rail transportation suppliers.- Supplier allocation strategy.- Business partnership management : prospection and onboarding of new suppliers, development of existing relationships.- Quality management: evaluation of supplier portfolio, quality controls and upgrades.- Budget management: yearly budget setting and accountability.- Product innovation and development : researching and designing new itineraries / activities, improving existing ones.- Direct leadership and training of one trainee supporting the area- Emergency Team support

Operations management of cultural tours in France, Benelux and Scandinavia for American and Canadian travelers.- Negotiation of contracts rates and terms : night ferries, bus transportation suppliers, restaurants, touristic sites and guides.- Supplier allocation strategy.- Business partnership management : prospection and onboarding of new suppliers, development of existing relationships.- Quality management: evaluation of supplier portfolio, quality controls and upgrades.- Budget management: yearly budget setting and accountability.- Product innovation and development : researching and designing new itineraries / activities, improving existing ones.- Assistance in leadership and training of one trainee supporting the area- Emergency Team support

- Built a customer portfolio through cold calling & networking.- Contributed to business development: generated leads for future collaboration, generated software and add-on training programs sales, helped to maintain customer satisfaction.- Helped to coordinate the local software training network.- Took part in customer satisfaction processes: called and visited existing customers to ensure satisfaction and the efficient use of Isagri's farm management softwares.

- Realized commercial offers matching charter requests from domestic and international brokers.- Managed chartered flights on the operator-owned Cessna Citation II.- Liaised with brokers to notify empty leg availability.

- Managed telephone and online enquiries (private jets and commercial flights).- Managed chartered flights and ad hoc services (special requests for onboard amenities, and for private transfers from/to airports), from enquiry to completion.- Liaised with international and domestic airlines according to customer specifications.- Managed marketing operations (e-mail campaigns, online flash sales).

- Managed telephone and online enquiries from companies and individuals seeking an offshore banking partner.- Counseled new and existing customers by providing excellent service and accurate information.- Helped customers during the offshore bank account opening process, as well as with some transactions instructions.- Coordinated with selected banks by ensuring the secure transfer of bank account application forms, confidential information and KYC procedures.

- Researched information on student-friendly places.- Created and updated student city guides (text content for paper and digital guides + mobile apps).

- Prepared export and customs documentation for agricultural machinery spare parts shipping.- Helped with export shipping & RFQ management.

- Managed incoming customer calls.- Created a competitive benchmarking of conference servers.