As an Ecommerce Specialist, I specialize in streamlining operations and optimizing processes to drive efficiency and deliver exceptional results. With a strong foundation in warehouse operations, KPI analysis, and data handling, I bring a methodical approach to managing complex workflows and enhancing business outcomes.Key contributions include proposing innovative loss prevention methods to mitigate risks and improve cost efficiency. My expertise extends to quality control, ensuring… Show more As an Ecommerce Specialist, I specialize in streamlining operations and optimizing processes to drive efficiency and deliver exceptional results. With a strong foundation in warehouse operations, KPI analysis, and data handling, I bring a methodical approach to managing complex workflows and enhancing business outcomes.Key contributions include proposing innovative loss prevention methods to mitigate risks and improve cost efficiency. My expertise extends to quality control, ensuring consistent standards, and fostering seamless client relationships through superior customer service and management skills.Proficient in advanced MS Excel and data analysis, I leverage insights to drive process improvements and informed decision-making. Passionate about excellence, I thrive on creating impactful solutions that elevate ecommerce operations. Show less

•Performance Analyst: Develop performance measurement frameworks•Collaborate with cross functional leads to understand operations performance.•Strategic Planning for lost prevention.•Network Operation Investigation: Validation and Issuance of E-warning.•Organizing weekly meeting to all district managers for lost parcels prevention and KPI Reports.•Oversees overall network KPIs particularly in Shopee, Lazada, Shein and TikTok Platform•Issuance of warning letter to all… Show more •Performance Analyst: Develop performance measurement frameworks•Collaborate with cross functional leads to understand operations performance.•Strategic Planning for lost prevention.•Network Operation Investigation: Validation and Issuance of E-warning.•Organizing weekly meeting to all district managers for lost parcels prevention and KPI Reports.•Oversees overall network KPIs particularly in Shopee, Lazada, Shein and TikTok Platform•Issuance of warning letter to all courier that were not complying in SOP's Show less

•Analyze and prepare various data statistics report related to overall DC performance.•Occasional business trip particularly in problematic warehouse.•Daily submission of lost packages reports.•Organizing weekly meeting to all district managers for lost parcels prevention.•In charge in lost and damage statistics report in all delivery branches.•Creating SOP for prevention of lost parcels.•Ensuring all packages to pick up on time particularly in Shopee, Tiktok and Lazada… Show more •Analyze and prepare various data statistics report related to overall DC performance.•Occasional business trip particularly in problematic warehouse.•Daily submission of lost packages reports.•Organizing weekly meeting to all district managers for lost parcels prevention.•In charge in lost and damage statistics report in all delivery branches.•Creating SOP for prevention of lost parcels.•Ensuring all packages to pick up on time particularly in Shopee, Tiktok and Lazada packages.•DC KPI Monitoring in terms of Handover, Delivery, and Returned rate performance.•Monitoring and alerting more than 24 hour no update parcel in DC•Coordinate everyday operation with Network make sure no delay action to execute based daily Data monitoring Show less

•Operations Performance Data Analysis, providing daily statistics report of stuck up orders preventing all beyond SLA orders. •Responsible in day to day operations in Sort Pack Dept. Ensuring all SOP are implemented.•Benchmarking a reconciliation report in multiple Sorting Centre resulting to improves FIFO orders.