Implemented CEO’s business strategy through tactical project management, agile analysis of business issues, problem solving, collaboration, and strategic capabilities.- Enhanced executive-level decision making through the creation of 250+ data-driven deliverables with synthesized key insights such as reports, presentations, memos, and executive summaries- Rolled out process improvements for workstream tracking through education and standardization of technological capabilities resulting in increased efficiency- Identified and administered continuous improvement opportunities and developed 20+ SOPs and guides for work process documentation and standardization

Supported 8 executive leaders with departmental strategic planning, root cause analysis, problem solving, continuous improvement of business operations, and global communications. - Recommended and implemented internal processes for tracking project issues, escalation, and documentation resulting in increased efficiency in project execution and cost savings- Rolled out 3 discipline learning paths for 171 professionals to attain global certification and engaged in follow-up communications resulting in a 15% increase in professional certifications- Redesigned department website to eliminate underutilized webpages and improve user interface resulting in a 34% increase in site visits and interconnectivity with other departments

Led organizational and cultural transformation and change management efforts for 65 volunteers during the COVID-19 pandemic. Managed volunteer database, engaged in requirements gathering to develop learning curriculums, and led project management and continuous improvement efforts.- Doubled the number of remote volunteers in 4 months through strategic marketing mechanisms such as outreach programs, e-mails, social media, and professional development initiatives- Functioned as the go-to expert for management on key performance indicators related to volunteer recruitment, training, retention, and satisfaction, as well as for volunteers on skills matching with service opportunities, professional development, and networking opportunities- Collaborated with project team to understand, support, and contribute ideas and feedback to shape organizational strategy

Provided program oversight for a 6-county region and was responsible for strategic planning, tracking program issues and delivering solutions, identifying and addressing opportunities for process improvement, engaging in risk assessment and mitigation, and enhancing stakeholder relations.- Developed key performance indicators for determining grant allocation for service providers resulting in a $17,500 increase in federal government funding- Achieved 200% reduction in chronic and veteran homelessness above the annual goal by facilitating bi-weekly meetings and implementing a triage system to coordinate services among crucial stakeholders- Served as program subject matter expert and local government liaison in monthly City Council meetings resulting in improved collaboration between local government and service providers

Conducted a pioneering longitudinal study on 112 nonprofit entities’ work processes across the U.S. and shared best practices to improve operational efficiency. Applied quantitative and qualitative research methods and shared recommendations with stakeholders via reports, white paper, and presentations- Pinpointed areas of overlap and duplication of efforts between regional, state, and urban task forces to eliminate redundancies and improve operational efficiency- Increased public engagement with the task force’s Facebook page by 15% by recommending a posting frequency to raise awareness about advocacy efforts and encourage donations.- Launched national task force directory to foster collaboration and resource sharing resulting in enhanced interconnectivity across the industry.