Responsible for end to end Product Management for Dell Assisted Support tasked with increasing CSAT & ROILaunched 2 global online user workflows for Support.Dell.com with annual volume of ~ 1 Million OrdersLaunched Net Promoter Score (NPS) matrix for Dell Assisted Support; optimized definition & collection flow.Piloted Augmented Reality based Self Service Application for Dell customers with 2021 annual gains of USD 70 Million.Conducted Customer Research to understand needs and engaged with key stakeholders to develop product roadmap and visionCustomer Journey implementation - E-E

Migration from Oracle to SFDC Lightning Migration from Servigistics to Click for Field Services support (Click is cloud based)Migration from SFDC Classic to SFDC Lightning

Client - EMC-Business Analyst / SME Lead for Field Services App (Servigistics) & CRM App (Oracle & SFDC) Lead/Supported the Migration from Oracle to SFDC For CRM SolutionLead/Supported the Migration of Field Services from Servigistics Tool to ClickSupported EMC Business on E-E Test Management & SME for Field Services (Servigistics) / CRM (Oracle)

Client - Accenture - Supporting EMC as Client - Business Analyst and Product Management for SFDC Classic - Migrating Oracle Contract Module to SFDC Classic

Handling & Managing Distributes and Dealers Getting Sales from Distributers and Dealers Business Forecast and Business Analysis of sales number.Account Management - Presentations - Negotiation – Closure-Order-processingUpdating customer on order execution, Collection and Post sales activitiesRelationship ManagementIdentify and Assist account manager based in the field on large opportunities resulting in accomplishment of shared objectives.SAP Billing and Inventory Management Process transfer through knowledge sharing.