SME in the Data Network Engineering & Technical Services team and responsible for managing WAN/LAN infra of Call Centre Sites and developing IT processes & procedures. also handle escalation from Tier-1 & Tier 2 Team, and provide 24/7 on call support.• Manage and lead members in Data Network Engineering & Technical Services team • Plan, manage and design infrastructure for projects in compliance with regulatory requirements, best practices & procedures.• Closely work with project teams and create an environment for information sharing.• Evaluating project requirements for design & implementing new business requests. • Lead the team for Enterprise Network management in terms of MPLS WAN, Client connectivity standards.• Project planning and implementation of new Systems projects for new sites.• Responsible for meeting SLA for assigned tickets and service requests to the team• Communicate with vendor representatives for technical infrastructure implementation and support escalations.• Support client audits• Ensures that the design of network architecture at his site is adhering to corporate standards.• Schedule weekly calls with team members to work on all the issues and improve team performance.• Delegates and monitors work to meet and beat deadlines.Selected Accomplishments• Responsible for configuration management of enterprise network.• Tier-3 escalation point.• Ensure to follow change management process & perform change impact analysis.• Responsible for client communication & projects transitioning.• Responsible for Projects Network connectivity with their respective clients.• Network design & standards implementation. • Responsible for Data Network escalations.• Project Delivery of Network Projects globally.

Troubleshooting switching & routing issues across theConvergys domain related to data & voice latency, application/port access, access- lists, port-security, vlan-trunking protocol and ether-channel. Working high severity network issues as SEV 1 cases. Coordinating with multiple service groups to fix the issue at earliest. Working with client to understand the changes that could lead to potential break down. Proactively creating MR for client and carrier maintenance in order to ensure network stability.Troubleshooting switching & routing issues across theConvergys domain related to data & voice latency, application/port access, access-lists, port-security, vlan-trunking protocol and ether-channel.• Responsible for managing and troubleshooting all Convergys sites globally comprising of network devices such as Routers, Switches, PIX, ASA.• Troubleshooting VPN, EIGRP, OSPF, BGP and other Data Routing issues in redistribution environment.• Troubleshooting multiple DS1 and DS3, shifting traffic, load balancing between switches and routers.• Handling severity 1 bridges for network down situations & project outages.• Co-ordinate with ISP’s around the globe to troubleshoot severity 1 issues related to data latency, link-flaps on Cisco routers, voice quality and SLA negotiation.• Scheduling and completing Maintenance Request on Convergys global network.• Work on Monitoring tools like Spectrum, E-health, Netscout and Opsware for configuration changes.• Provides 24*7 on call services.• Document all the changes done on the network.• Giving quick resolution to minimize the impact of network outage.• Creating Trouble Reports to be presented to higher management and client.

As an Associate Analyst. My responsibilities were to configure and manage data network mostly cisco Layer 2 & Layer 3 devices, configuration of routing (RIP, EIGRP, OSPF,) and switching(STP, VLANS, VLAN Trunkinig) protocols and security policies Access lists, NAT. building network diagrams.

Providing Cisco /Microsoft Boot Camp Corporate training to the students residing outside India.