Product Manager with expertise in developing digital finance products for broking and wealth management. My career journey spans over a decade of experience in the financial services industry, where I have held various leadership positions in customer service, quality assurance, and process improvement. As an Assistant Vice President of Customer Experience Management at Master Captain Services Ltd. (mastertrust), I successfully led several process improvement programs and implemented technology solutions to enhance customer experience. I am passionate about creating and maintaining digital finance products for stock broking and wealth management clients. Skilled in driving customer experience initiatives, implementing process improvements, and leveraging technology solutions to optimize service delivery.
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Head Of ProductInvsifyDelhi, India
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Group Product ManagerSmc Group Oct 2022 - PresentNew Delhi, Delhi, India-Lead the product development team in building digital finance products for broking and wealth management clients.
-Collaborate with cross-functional teams to define product vision and strategy, create product roadmaps, and execute product launches.
-Conduct market research, gather customer feedback, and analyze data to identify new product opportunities and improve existing products.
-Manage product lifecycle from ideation to launch, ensuring timely delivery and quality of products.
-Work closely with the technology team to develop and test new product features and enhancements. -
Assistant Vice President-Customer ExperienceMastertrust Jun 2021 - Sep 2022New Delhi, Delhi, India- Developed and executed customer experience strategies to enhance customer satisfaction and loyalty.-Led several process improvement initiatives and implemented technology solutions such as CRM and Chatbots to streamline service delivery and reduce turnaround time.-Established and tracked key performance indicators to measure customer experience and service effectiveness.-Managed a team of analysts to collect and analyze customer feedback and identify opportunities for improvement.-Collaborated with cross-functional teams to ensure alignment of customer experience initiatives with overall business goals. -
Customer Service ManagerSmc Group Apr 2017 - May 2021New Delhi, Delhi, India-Managed a team of 25 customer service representatives and ensured service delivery met or exceeded established standards.-Developed and implemented service improvement strategies to improve customer satisfaction and reduce response time.-Conducted regular training sessions and provided coaching and mentoring to team members to improve performance.-Monitored service metrics and implemented corrective actions to address service gaps.
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Assistant Quality Assurance ManagerSmc Group Jun 2011 - Oct 2016-Established and managed the auditing processes for voice and non-voice operations to ensure adherence to quality standards.-Developed and implemented training programs to maintain and improve quality standards.-Conducted regular audits and provided feedback to team members to improve performance.-Analyzed quality data and identified trends to make recommendations for process improvement.
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Customer Service Team LeadReligare Securities Ltd Jul 2007 - May 2011-Handled customer inquiries and complaints and assisted customers with executing trades.-Supervised a team of customer care representatives and provided coaching and mentoring to improve performance.-Developed and implemented process improvements to increase operational efficiency and reduce turnaround time.
Frequently Asked Questions about Vineet Parashar
What company does Vineet Parashar work for?
Vineet Parashar works for Invsify
What is Vineet Parashar's role at the current company?
Vineet Parashar's current role is Head of Product.
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Vineet Parashar
Product V&V || Product Validation|| New Product Development || Lab Manager Ii Dqa, Ex Hitachi Ii Ex Panasonic|| Ex DaikinGurugram1daikinindia.com -
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Vineet Parashar
Relationship Manager At Maruti Suzuki Nexa Ktl Agrai Have Completed Graduation 🎓Agra District -
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