Solus Via is a boutique consulting firm grounded in a deep commitment to collaboration and quality. With roots in both the hospitality and technology industries, Solus Via specializes in providing enterprise-level professional services for a broad range of businesses – from startups to nonprofits to corporations. Our philosophy is simple: tailor our tools and services to find the solution that best fits your company’s needs.Solus Via provides a suite of enterprise-level tools, knowledge, and guidance, centered in the following services:• Build new eCommerce websites for new and existing businesses on such sites as Shopify, WooCommerce, etc.• Launch new products to online marketplaces such as Amazon, eBay, Google Shopping, etc.• Design, build, implement eCommerce Strategies• Utilize eCommerce analytics to optimize conversion rates and bring down COA• Provide SEO and digital marketing tactics with Facebook, Instagram, Google Ads, etc to increase organic and paid traffic• Optimize product listings to increase conversions• Implement/Configure marketing features like abandoned cart, exit-popups, and customer capture• Configure and successfully use SMS text marketing• Information Technology –including technical infrastructure, operations, and management• Data Analytics –including sales and labor analyses• Forecasting and Projections• Inventory Control –including supply chain, production, and vendor management• Organizational Services –including operational support and employee development• Leadership and Management –including training and development• Business Scaling and Growth Strategies

• Manage international and domestic operations, including IT team, supply chain, store production systems/forecasting, sales forecasting, business development, new product development, global inventory control for all stores, labor-cost analysis, management of all national warehouse operations, and sales analyses • Continuously work as a key-player in strategizing the continued growth of company’s revenue• Work hand-in-hand on financial operations with CEO & CFO – including sales analysis, forecasting, and labor management• Spearheaded and successfully launched company's first international stores in the Middle East • Working with franchising company in Middle East to meet planned growth of 37 stores in countries throughout the region• Work collaboratively with franchising company to ensure successful training for international team • Played an integral role in the successful opening of 22 new Sprinkles locations throughout tenure with the company• Developed and launched new Cupcake ATM v2 which increased capacity and sales capability

• Developed, implemented, and maintained all hardware, software, and database technologies -- including networking and computer equipment, Sprinkles website, administrator site, order forms, intranet, point of sales systems, ATMs, financial systems, mobile applications, and phone systems• Managed the design, administration, and maintenance of IT and database systems and equipment• Created and implemented strategies to ensure highly reliable and up-to-date IT infrastructure• Worked as the liaison between Sprinkles and ATM engineering company to ensure optimal ATM hardware and software designs• Planned, developed, and successfully launched Sprinkles mobile application for both Apple and Android software• Provided technical input during product and feature planning/development -- merging logistics with the Sprinkles’ creative designs• Provided technical reporting and analysis from company’s data systems to company’s CEO and CFO• Developed standards-compliant procedures, IT infrastructure, and web applications• Enforced quality control by designing and executing thorough test plans and procedures • Installed, implemented, and managed company's inventory systems• Setup and managed company's labor management and labor-cost analysis systems, which led to significant labor cost reduction• Managed company's supply chain, production models/systems, new product launches, production forecasting, sales forecasting, as well as business analysis and development

• Acted as primary point of contact (internal and external) for all operational support activities related to assigned customer systems and infrastructure• Provided ownership of all support and operations activities for assigned MICROS customers• Monitored and proactively manage all delivery and service obligations to insure the proper quality of service is consistently provided to our customers• Reviewed, coordinated and oversaw successful completion (by Engineering staff) of all service requests• Communicated regularly to end customer regarding progress on all service requests• Tracked, updated and closed all service request tickets for customers• Developed, managed, and presented period service improvement plans internally and with customers• Monitored incident management queue for service interruptions impacting customers• Proactively communicated to assigned customers throughout service interruption events• Partnered with Operation Center to run and facilitate any service incident impacting customers• Updated incident support tickets throughout service interruption in centralized service desk system• Managed creation of weekly/monthly system and infrastructure performance reports• Acted as the voice of the customer throughout all operational activities• Created and contributed to an environment that was geared to innovation, high productivity, high quality and customer service

• Implemented MICROS Systems e7, RES 3700, & 9700 products in restaurants, bars, and hotels• Analyzed centrally-developed customer-specific databases, reports, and documentation, and related applications with Senior Implementation Specialist as required • Created company documentation -- including training outlines, customer-specific database information, report packages based on customer specifications, and company-established standards• Ensured all customer requirements were met prior to system installations • Modified computer databases and related reports/documentation to further prepare and ready customers’ systems for installation • Consulted with customers to determine and review hardware, software, and/or system functional specifications• Conducted End-User staff and management training which included staging, setting-up, and breaking-down of equipment to ensure a smooth installation process and minimize post-installation support requirements • Provided live, on-site support coverage on and after system installation as budgeted and required by the customer to ensure a smooth transition to their new system and minimize post-installation support requirements