Vineet Chaplot Email & Phone Number

• Solus Via is a boutique consulting firm grounded in a deep commitment to collaboration and quality. With roots in both the hospitality and technology industries, Solus Via specializes in providing enterprise-level.
• Build new eCommerce websites for new and existing businesses on such sites as Shopify, WooCommerce, etc.
• Launch new products to online marketplaces such as Amazon, eBay, Google Shopping, etc.
• Design, build, implement eCommerce Strategies
• Utilize eCommerce analytics to optimize conversion rates and bring down COA
• Provide SEO and digital marketing tactics with Facebook, Instagram, Google Ads, etc to increase organic and paid traffic

Greater Los Angeles Area

• Manage international and domestic operations, including IT team, supply chain, store production systems/forecasting, sales forecasting, business development, new product development, global inventory control for all.
• Continuously work as a key-player in strategizing the continued growth of company’s revenue
• Work hand-in-hand on financial operations with CEO & CFO – including sales analysis, forecasting, and labor management
• Spearheaded and successfully launched company's first international stores in the Middle East
• Working with franchising company in Middle East to meet planned growth of 37 stores in countries throughout the region
• Work collaboratively with franchising company to ensure successful training for international team

Greater Los Angeles Area

• Developed, implemented, and maintained all hardware, software, and database technologies -- including networking and computer equipment, Sprinkles website, administrator site, order forms, intranet, point of sales.
• Managed the design, administration, and maintenance of IT and database systems and equipment
• Created and implemented strategies to ensure highly reliable and up-to-date IT infrastructure
• Worked as the liaison between Sprinkles and ATM engineering company to ensure optimal ATM hardware and software designs
• Planned, developed, and successfully launched Sprinkles mobile application for both Apple and Android software
• Provided technical input during product and feature planning/development -- merging logistics with the Sprinkles’ creative designs

Greater Los Angeles Area

• Acted as primary point of contact (internal and external) for all operational support activities related to assigned customer systems and infrastructure
• Provided ownership of all support and operations activities for assigned MICROS customers
• Monitored and proactively manage all delivery and service obligations to insure the proper quality of service is consistently provided to our customers
• Reviewed, coordinated and oversaw successful completion (by Engineering staff) of all service requests
• Communicated regularly to end customer regarding progress on all service requests
• Tracked, updated and closed all service request tickets for customers

Greater Los Angeles Area

• Implemented MICROS Systems e7, RES 3700, & 9700 products in restaurants, bars, and hotels
• Analyzed centrally-developed customer-specific databases, reports, and documentation, and related applications with Senior Implementation Specialist as required
• Created company documentation -- including training outlines, customer-specific database information, report packages based on customer specifications, and company-established standards
• Ensured all customer requirements were met prior to system installations
• Modified computer databases and related reports/documentation to further prepare and ready customers’ systems for installation
• Consulted with customers to determine and review hardware, software, and/or system functional specifications

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