• Develop enterprise customer profitability solution for a major telecom operator in UK by designing costing models based on a uniform allocation methodology, business rules/logic for direct cost allocation and indirect cost allocation for cost centres • Develop and execute IT category and sourcing strategy for major South African ICT company by identifying and categorising of IT suppliers, set the category spend baseline and development of the category profile including risk assessment and supplier relationship management strategy. Identify levers to reduce spent on IT equipment and services and lead the development and execution of the Go-To-Market and negotiation strategy• Mapping of master data to enable P2P transactions for two major telecom operators in India-for the merged company leading to inter-use of more than 50% of inventory in hand. Perform volumetric analysis, value based prioritization of categories, unique identification and reconciliation of the item code, suppliers and warehouses• Fixed line data products process documentation and identify potential process improvements for a major multinational telecom operator.• Develop prioritisation framework for cities in USA for promoting smart city solutions offered by world’s largest computer and telecommunications equipment manufacturer

• Project managed and led specific work stream within an employee OPEX / CAPEX cost optimization engagement for a leading multinational logistics company• Implementation of a Shared Service Centre (SSC) and Centres of Excellence (CoE) for a leading telecom operator in South Africa• Subject Matter Expert (SME) for the Telecom Regulatory review for the Shared Services Centres (SSC) of a leading multinational bank, a multinational mass media firm and a multinational insurance firm

Real Estate Segmentation and Category Hotspot Analysis in Bangalore, India• Competitive Landscape Analysis of current trade zones for right merchandise mix for 12 Markets • Collated 400+ Consumer Profiles with Market Enablers & Drivers and identified Category Hotspots • Catchment Area Analysis including geo-demographics and psychographics for prospective markets Nike Stores Space Optimization and Operational Performance Study • Competitive Landscape Analysis of current trade zones for right merchandise mix for 12 Markets • Analysed Nike & Competitor Stock Rooms to optimize space utilization & rationalise existing inventory • Operational performance and Quality of Space Score carding for Nike and Competitors

• Supervise operation and maintenance of 22/0.415 kV electrical substations • Design technical specifications of the electrical sub-station, plan, schedule, prepare estimates & forecast budget for electrical installations with respect to cost, resource deployment, time lines and quality compliance• Conduct procurement process by inviting tenders, awarding contracts, coordinating with vendors for techno-commercial negotiations, vendor rationalisation and invoice handling• Anchor on-site activities such as installation, testing & commissioning of electrical equipment for electrical substations to ensure completion of project within the time & cost parameters and effective resource utilisation to maximise the output• Highlight areas and processes for improvement and suggest measures and action plan to senior management• Formulating budgets and perform cost variance analysis to determine difference between projected & actual cost and implementing corrective actions utilization of available funds towards the accomplishment of organizational goals• Conduct workshops and training sessions on subject matter for team members for skill enhancement and increase competency. Set their goals and align their strengths to tasks at hand, provide timely feedback on their performance for their overall development

Designed, Developed and Maintained the CRM application (Siebel) for customer service in a team environment.Developed Integration Objects, Data Maps, workflows & tested in Integration Testing environmentPerformed Quality Assurance ensuring error-free integration of modulesDeveloped the Integration Objects, Integration components, Data Maps and workflows required for the project.System testing along with the client team and helping them in fixing the defects raised.Prepared test data during the Integration Testing phase. Designed and implemented framework for automating deployment of Siebel objects and Health Check of Siebel applications Identified Siebel environment issues and performed root cause analysis for them Handled end-to-end responsibility of release management activities Responsible for, change requests’ feasibility analysis, complexity determination and effort estimation