Business Analyst
CurrentCreated Use Cases, Activity Diagrams, and Sequence Diagrams using MS Visio to capture User and Business requirements obtained through interviews and brainstorming sessions. Developed and maintained Requirement Traceability Matrix (RTM)Collaborated with developers and Subject Matter Experts (SMEs) to create an Operation Maintenance manual following CMS standards, continuously reviewing, and updating the Business Requirements Specifications (BRS). Conducted Joint Application Design (JAD) sessions with state SMEs to gather requirements and create Business Requirement Documents (BRD) and System Requirement Documents (SRS).Played a role in project planning, coordination, and implemented QA methodology. Utilized the Arena simulation tool to model and simulate insurance claim processing workflows. Utilized SQL to test various reports and ETL load jobs in development, QA, and production environments, incorporating advanced MDX using SSAS and Tableau.Participated in requirement definition and analysis to support Data Warehouse and Operational Data Store (ODS) efforts. Managed project documentation for implementing Guiding Care, maintaining User Stories, Tasks, Acceptance Criteria, and Features in Jira and Agile Craft. Served as a Project Manager for a standardization project, creating test plans and test cases for User Acceptance Testing (UAT), identifying process gaps and opportunities for design development and automation improvements.Leveraged Simul8 to simulate various insurance policy renewal scenarios, analyzing their impact on customer retention rates, and providing recommendations to enhance customer loyalty. Collaborated with development teams and utilized Talend to design and implement data integration solutions, facilitating seamless data exchange between insurance applications and databases. Utilized SVN (Subversion) as a centralized repository for insurance business requirements