Diagnose system emergencies when they arise and persevere until they are resolved.Advise for IST staff, management and clients on technical issues.Plan the installation and implementation of new hardware and software.Liaise with vendor representatives when resolving software and hardware problems.

Problem Solving, Presenting Technical Information, Process Improvement, Software Maintenance, Software Testing, Network Design and Implementation, Load Balancing and Scalability, Vendor Relationships, Software Performance Tuning, Network Performance Tuning, Database Performance Tuning

Support LANs, WANs, network segments, Internet, and Intranet systems.Maintain system efficiency.Ensure design of system allows all components to work properly together.Troubleshoot problems reported by users.Make recommendations for future upgrades.Maintain network and system security.Analyze and isolate issues.Monitor networks to ensure security and availability to specific users.Evaluate and modify system's performance.Identify user needs.Maintain integrity of the network, server deployment, and security.Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.Design and deploy networks.Perform network address assignment.Assign routing protocols and routing table configuration.Assign configuration of authentication and authorization of directory services.Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers.Maintain network servers such as file servers, VPN-gateways, intrusion detection systems.Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches.

Installing and configuring computer hardware operating systems and applications;Monitoring and maintaining computer systems and networks;Taking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;Troubleshooting system and network problems and diagnosing and solving hardware or software faults;replacing parts as required;Providing support, including procedural documentation and relevant reports;Following diagrams and written instructions to repair a fault or set up a system;Supporting the roll-out of new applications;Setting up new users' accounts and profiles and dealing with password issues;Responding within agreed time limits to call-outs;Working continuously on a task until completion (or referral to third parties, if appropriate);Prioritizing and managing many open cases at one time;Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;Testing and evaluating new technology;Conducting electrical safety checks on computer equipment.