Vineeth Goud Email & Phone Number

Hyderabad, Telangana, India

Managing customer contacts from 30+ international markets Key Leader of NFL game projectLeading around 89+ associatesFocus on business outcomes Monitoring the volume of contacts and picking key queries and issues and highlight to global stakeholdersKPI Management ( SLA, TAT, FRT, FTR, AHT, CSAT, Shrinkage, Attrition, CPH, Quality, Productivity )Weekly.

Bengaluru, Karnataka, India

• Lead a customer service team of 20 specialists that responds to call, email, or chat for service requests and incidents from customers across the countries India, USA, UK, Australia, Canada, Singapore and UAE
• Performing and approving high end business operations and report to the respective department managers
• Handle legal and critical social media escalations from Linked In, Twitter, Facebook and Instagram.
• SPOC to connect with multiple departments for quicker resolution.
• Responsible for supervising, managing and motivating team members on a daily basis
• Assignment of daily tasks and tickets on live basis

Bengaluru, Karnataka, India

• To ensure resolving all business operations and service requests assigned.
• Will have daily interaction with internal peers & hierarchy members based on the requirement

Bengaluru, Karnataka, India

• Responsible for resolving customer service requests via call,email or chat.
• Repunching of orders and perform business operations according to the request and handover to the respective teams such as finance,logistics etc.,
• Activation of services depending upon the customer service request