• Monitor and verify that transactions comply with regulations and policies; ensure transactions are secure and update transaction information in the company’s systems. • Respond to incoming queries raised by customers, other company branches, banks and agents via telephone and email; route queries to appropriate departments/personnel in specific cases. • Provide detailed information on company products and services that include foreign currency exchange, remittances, bill payments, mobile top up, air ticket booking, credit card encashment, investment and saving schemes, pay plus payroll solutions, and corporate cash collections.• Manage official correspondence with banks and clients, anticipate and understand requirements of clients and provide services accordingly. • Focus on reducing and resolving remittance related complaints (non-receipts, amendments, and cancellations) promptly, maintain excellent customer relations.• Maintain up-to-date knowledge of regulations and developments related to financial services / FOREX in the UAE as well as other countries, keep customers informed about new regulations.• Explain benefits and features of the company’s exchange products to customers, partner banks and agents, and bring them on-board to avail these products.• Generate and analyze various reports (FOREX, remittances, and large value transactions) and submit these to the Senior Manager for review.• Responsible for reconciling bank statements and verifying that the figures match data in the transaction reports, detect and investigate discrepancy and resolve these in time.• Establish and maintain excellent rapport with customers and co-workers, and always present a professional image of the company in customer interactions.• Monitor and examine transactions closely, flag any dubious transaction and detect cases of money-laundering, escalate such transactions to appropriate authorities.

• Member of the Content Customer Support (CCS) Department that analyzed financial markets across geographies and provided customized reports to clients to enable them to make decisions based on quantified data. • Provided information and support to clients on various company products - Datascope Select, Datascope Equities, Datascope Fixed income, Datascope Onsite.• Coordinated with teams across multiple locations in the region on a daily basis to provide accurate and reliable information on data queries and product issues. • Collated and analyzed data on financial markets in the US, Europe and Asia; data covered equities, funds, fixed income instruments, corporate performance and commodities. • Maintained daily communications with and collected information from Internal Production Team and stock exchanges located in Asia Pacific, Europe, Middle East and Africa.• Provided support to the Sales Team in resolving client queries or explaining products and services to potential clients that helped in acquiring new business.• Extensively used tools like Seibel CRM for customer engagements, organized conference calls with potential customers, and convinced them to purchase company services and products. • Developed and enhanced customer relations through on-time and reliable services, and satisfactory responses to customer queries.