• Managed large, transformative initiatives impacting multiple delivery channels.• Led end-to-end Service Digitization initiative, achieving notable onboarding of over 30 customers.• Orchestrated solution design and architecture, ensuring scalability and flexibility.• Managed program, overseeing timelines, resources, and budgets for successful project delivery.• Built and led high-performing cross-functional team, fostering collaboration and innovation

• Formulated and executed comprehensive QA strategy aligned with organizational goals and industry standards.• Oversaw day-to-day operations of QA team, providing leadership, guidance, and mentorship.• Established and enforced quality standards, processes, and procedures for media and entertainment products and services.• Developed and executed test plans, test cases, and test scripts for functional, regression, performance, and user acceptance testing.• Implemented and maintained automated testing tools and frameworks to optimize testing processes.• Conducted specialized testing for media content, ensuring compatibility across different devices and platforms.• Collaborated with cross-functional teams to integrate QA processes into development lifecycle.• Implemented continuous improvement initiatives to enhance efficiency and effectiveness of QA processes.• Identified, assessed, and communicated risks related to product quality, implementing risk mitigation strategies.• Generated and presented regular QA status reports to management, communicating testing progress and issue resolution.• Conducted UX testing to validate user interfaces and ensure a high-quality user experience.• Collaborated with security teams to incorporate security testing into the QA process, ensuring the security and integrity of media and entertainment applications and content.