Vineeth Kumar Email & Phone Number

Bengaluru, Karnataka, India

Benguluru

Hyderabad, Telangana, India

Provided analytical, planning and co-ordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making.Handled multiple projects from training to quality for multiple sites with an 100% success rate.Performing random quality techniques, Calibration, interpretation to achieve client target.Handling client, operations concern / query and solving them immediately with the help of immediate managers.Provided regular updates to stake holders, moderators on quality metrics communicating consistency problems or production, deficiencies with quality and production leadership.Creating and analyzing Weekly Business Review PPT and sharing it to immediate managers.Developing weekly, monthly, quarterly and other statistical reports including analysis for leadership team and for quality improvement program outcome studies.Offered friendly, energetic and committed service to the client and stakeholders and handled multiple challenging situations within operations or with end-client.Maintained energy, commitment and enthusiasm thought the pandemic situation.Completed all reporting on time, shared via lark, outlook or WhatsApp and recognizing any discrepancies and addressing them in a timely fashion.Worked closely with assigned team and client to maintain optimum level of communication to effectively and efficiently complete projects.

Noida, Uttar Pradesh, India

Client Nexa - Maruti SuzukiTechnical Support - Inbound ProcessTrouble Shooting in FCR (First Call Resolution)Handling EscalationsAssisting with Road Side Assistance Services

Noida, Uttar Pradesh, India

Automobiles Industry Clients Worked for VW Group Volkswagen, Audi, Porsche, SkodaEscalations HandlingMultitasking and Time ManagementTechnical SupportAssist Customer Technical Assistancemers with services in case of Vehicle ImmobilizationUnderstand the vehicle condition & follow set trouble shooting stepsMaintain SLA (Service Level Agreements) throughout the shift. Coordinate with all stakeholders involved – Customer, Dealership, Network and Brand

Noida, Uttar Pradesh, India

Worked for PAYTM ProcessHandling Customer EscalationsResolving QueriesLead Generation

Ysr Kadapa, Andhra Pradesh, India

Handling Car Loans and Personal LoansKnowledge of Rate of InterestFollow up the customer’s

Sv University, Bachelor'S Of Computer Science, A

Running Professionally with 6+ years of experience in Moderation Quality Consultant , Technical Support, PAYTM , Alarm center, Banking &.

Sv University, Bachelor'S In Computer Science