Initiate and manage automation projects.Create and maintain training documents.Conduct knowledge assessments for project members, facilitate training sessions.Collaborate and communicate with stakeholders.Conduct quality audit of project deliverables.Working as a dedicated process improvement POC.Make catalog updates to Amazon detail page as requested by Vendors.Handle escalations from premium vendors, work closely with vendors and provide resolution within SLA.

Conversion of Ebooks to Kindle Edition.Auditing Ebooks for quality checks and compatibility on Kindle Devices.Training and Mentoring junior associates on the process knowledge.Audit the work performed by Junior Associates, provide feedback if there are any issues.Create and share weekly and monthly performance reports of associates.

Perform daily production target.Maintain quality of the tasks to expected standards.Complete the assigned task within the given SLA.

Handle inbound, outbound customer support as part of international voice process.Conduct soft-skill, accent and process training sessions for new joiners in the team.Handle customer escalation and other critical requests as part of Tier 2 team.Mentor and lead a team of associates to achieve their targets thereby improving team metrics.