· Develop and maintain a comprehensive risk register encompassing identified risks, mitigation strategies, and risk assessment outcomes specific to currency exchange operations.· Submit the risk register to the Manager In-Charge and Board of Directors at Unimoni Exchange for review and approval, ensuring alignment with strategic objectives and regulatory requirements.· Steer enterprise-wide risk assessments (EWRA) to systematically identify vulnerabilities and fraud risks… Show more · Develop and maintain a comprehensive risk register encompassing identified risks, mitigation strategies, and risk assessment outcomes specific to currency exchange operations.· Submit the risk register to the Manager In-Charge and Board of Directors at Unimoni Exchange for review and approval, ensuring alignment with strategic objectives and regulatory requirements.· Steer enterprise-wide risk assessments (EWRA) to systematically identify vulnerabilities and fraud risks, informing strategic decision-making and risk management initiatives.· Organize and implement robust policies, procedures, and controls to effectively mitigate identified risks, ensuring rigorous compliance with local, international regulatory requirements, and consumer protection standards, including CBUAE regulations.· Spearhead regulatory examinations and audits, ensuring adherence to CBUAE regulations and industry best practices.· Implement comprehensive fraud risk framework encompassing preventive, detective, investigative, and responsive measures, alongside promoting fraud risk awareness throughout the organization.· Design and deliver tailored training programs to educate staff on cutting-edge fraud prevention strategies, elevating organizational vigilance and adherence to consumer protection guidelines mandated by CBUAE.· Prepare meticulous reports detailing fraud incidents, investigation findings, and proactive prevention measures for thorough management review and regulatory reporting.· Continuously monitor dynamic industry trends and evolving regulatory changes, leveraging insights to strategically propose and implement enhancements to fraud prevention strategies and bolster consumer protection measures aligned with CBUAE standards.· Conduct regular compliance audits and assessments to ensure ongoing adherence to CBUAE regulations and industry best practices.· Facilitate cross-functional coordination with departments such as Compliance, Treasury Operations, IT. Show less

Actively reviewed and ensured organizations Risk and Fraud Management policies are in line with the recent Regulatory Standards.Coached and trained all the staffs on Risk, Fraud, Anti-Bribery, Corruptions, Counterfeit Notes and various types of scams associated with financial institutions as per new regulatory guidelines.Ensured all CCTV, Panic Alarm and Civil Defense contracts renewed on time.Developed and maintain organization specific Risk Register and ensured that it… Show more Actively reviewed and ensured organizations Risk and Fraud Management policies are in line with the recent Regulatory Standards.Coached and trained all the staffs on Risk, Fraud, Anti-Bribery, Corruptions, Counterfeit Notes and various types of scams associated with financial institutions as per new regulatory guidelines.Ensured all CCTV, Panic Alarm and Civil Defense contracts renewed on time.Developed and maintain organization specific Risk Register and ensured that it is reviewed on monthly basis.Developed and maintained Effective Business Continuity and Succession plans to remain prepared during any emergency.Reviewed all the existing Counterparty Insurance policies, Contracts and MOU’s and ensured that there is no risk associated with the organization.Ensured frameworks on Risk and Fraud are reviewed and maintained as per recent regulatory guidelines or standardsVerifying the branch logs and registers on the timely basisTransacting under compliance queue using Isheild compliance portal.Apt in EDD for new corresponding, counterparty arrangements & partnershipIdentifying sanctioned entities using the World check portal. Show less

Identify and mitigate Internal and External security risks associated with the UAE Exchange in Bahrain, and ensured adherence to compliances and regional applicable laws.Hold accountability towards safety and control measures across all branches in line with preset Operational Process, Procedure and Standards.Review and ensure that security and monitoring system that were provided to the branches are maintained and remined in working conditions.Remained as the point of contact… Show more Identify and mitigate Internal and External security risks associated with the UAE Exchange in Bahrain, and ensured adherence to compliances and regional applicable laws.Hold accountability towards safety and control measures across all branches in line with preset Operational Process, Procedure and Standards.Review and ensure that security and monitoring system that were provided to the branches are maintained and remined in working conditions.Remained as the point of contact during security Inspections by the regulatory authorities. Complies with Central Bank Bahrain / Ministry of Industry, Commerce and Tourism regulations on security and to protect company’s assets and staff from internal and external threats.Held accountable to web portals and software’s as per the Information security policy of the company.Remained as the designated as the face of the company to attended meetings with regulators and MOIC (Ministry of Interiors) on security aspects Show less

Assists day to day operations, monitors control and manages business objectives. Monitored, controlled and managed business operations to meet customer expectations and company goals. . Identified problems in operational process and resolve them in quickly and timely manner.Coordinate’s with internal departments of Bahrain Operations as well as with Global Head Quarters (GHQ) departments and provided high-level administrative & operational support.Manages and maintain MIS and… Show more Assists day to day operations, monitors control and manages business objectives. Monitored, controlled and managed business operations to meet customer expectations and company goals. . Identified problems in operational process and resolve them in quickly and timely manner.Coordinate’s with internal departments of Bahrain Operations as well as with Global Head Quarters (GHQ) departments and provided high-level administrative & operational support.Manages and maintain MIS and while providing accurate data the same to the Operational Head and General manger periodically .Assists in formulating, fine tuning and uploading of corporate circulars which includes Announcements, SOPs, Policies and Process Documents.Drafted Minutes of Meetings, internal / external communication under the advice of the Operations Head and General Manager. Held responsibility for filling and maintaining the reports with regard to Bahrain Operations. Report generation to other Department Heads for statutory requirements with regard to Bahrain Operations.Processed Smartpay Payroll under WPS – Non-WPS to stakeholders/Clients and provided Payroll related communication/policies/implementation/back office support and branch assistance. Show less

Worked towards systematic release and authorized transactions initiated by customers. Helped customers by reissuing the transaction if customer made mistakes in adding up the (Recipient/Beneficiary details).Administered Anti-money laundering (AML) checks for High volume transactions to monitor and prevent fraud attempts.Promoted business development through customer interaction and encouraged customers to initiate transactions. Worked towards customers feedback and resolved… Show more Worked towards systematic release and authorized transactions initiated by customers. Helped customers by reissuing the transaction if customer made mistakes in adding up the (Recipient/Beneficiary details).Administered Anti-money laundering (AML) checks for High volume transactions to monitor and prevent fraud attempts.Promoted business development through customer interaction and encouraged customers to initiate transactions. Worked towards customers feedback and resolved service-related issues, while handling emails and escalations. Reviewed and managed telephonic and Face to face meetings with clients and ensured services met with client requirement/expectationsProvided training to new recruits and monitored their progress. Show less

Ensured outstanding customer satisfaction by maintaining strong working relationships.Guided and led team members to deliver products/services that meet or exceed the customer requirements.Handled client issues throughout the implementation life cycle in a timely and accurate fashion.Managed and trained resources to ensure quality and consistency of service to customers.Scheduled and conducted status meetings with appropriate development resources and customers.Assisted… Show more Ensured outstanding customer satisfaction by maintaining strong working relationships.Guided and led team members to deliver products/services that meet or exceed the customer requirements.Handled client issues throughout the implementation life cycle in a timely and accurate fashion.Managed and trained resources to ensure quality and consistency of service to customers.Scheduled and conducted status meetings with appropriate development resources and customers.Assisted sales team in business acquisitions, planning, retention and management.Maintained complete and accurate customer correspondence data.Developed and updated client related reports.Managed client relationships to build a reputation for excellent service and generate repeat business.Negotiated and managed agreements through business contract process.Identified and developed problem solving methodologies to resolve customer issues. Show less

Developed all relevant marketing, admission collaterals as per the planWorked on development, maintenance of website and logoDevised a clear social media marketing plan to reach out to large numbers of potential students in a continuous and effective mannerMaintained relevant blogs; write regularly as part of the overall PR PlanImplemented the overall marketing plan in a timely, efficient and effective mannerDevised plans for reaching out to and getting required number of… Show more Developed all relevant marketing, admission collaterals as per the planWorked on development, maintenance of website and logoDevised a clear social media marketing plan to reach out to large numbers of potential students in a continuous and effective mannerMaintained relevant blogs; write regularly as part of the overall PR PlanImplemented the overall marketing plan in a timely, efficient and effective mannerDevised plans for reaching out to and getting required number of students for our education and capacity building programmes;Managed admissions as per process and timelines Show less