Vineeth Venugopal Email & Phone Number

Greater Bengaluru Area

Currently working at Amadeus Software labs as client location, working in the Security and Implementation department assisting various Amadeus associated airlines with their software security issues.Was on a health care project,assisting the employees of the entire Fairview and Health East network in their IT and other application-related issues using Service Now and working on their Citrix interface.Previously was working for HUB project, wherein I assisted the employees of the entire HUB network by migrating their working operating system from Windows 7 to Windows 10. Prior to that, worked in Air Canada project, wherein I assisted Air Canada agents on ARD web and DCS (Departure Control System) on the line directly when assistance was required for them at the airport level.

Bangalore Urban, Karnataka, India

Dealt with customer payment declines while making bookings, notifying the same to customers and take re-processing or adding new card details from customers, process being authorized by PCI(USA) as it involved consumer payments. Later on, was moved to airline ticketing done through Amadeus software.

Bangalore Urban, Karnataka, India

Tier 1 & 2 Service Recovery: Dealt with customer calls over issues related to Etisalat, attended to customer queries and provided them assistance on their telecom service provider issues. Later was promoted to Service Recovery Desk Tier2, wherein the complaint raised by the users online was dealt with under proper inspection, investigation and resolved with adequate troubleshooting and thereafter provided adequate information on the issue and the fix made, to customer thereby maintaining customer satisfaction.

Cochin Area, India

Framed an overall view of the drawing, understood the client requirements and performed load calculation, calculated duct discharge values based on the load, generated duct layout and equipment layout and selected adequate equipment and submitted detailed draft to the client. Also visited the site when required and guided the technicians over the installation and the further maintenance and service.

Trichur Area, India

Attended to customer vehicle issues and checked their complaints by going on test drives with them, captured the vehicle issues from passenger, created a work order for the same, assisted technicians in the overall work progress, confirmed issue resolution over test drives made with technician. Once user comes for the pickup, affirmed them issue resolution by clarifying the same with a test drive performed along with them and once they confirmed the same, delivered the vehicle to user.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Project teamStudied Bachelor of Technology in Mechanical engineering,headed the tech fest at the college,was.

Diploma In Hvac Designing, Draughting And Fire Fighting, Designing

Activities and Societies: Designing and implementing HVAC projectsDesigning and drafting related to the construction industry

Engineering, Mechanical

Activities and Societies: Basket ball,music concert,tech festsI did my Mechanical engineering degree with a lot of extra curricular.

12Th Std, Science Group With Maths

Activities and Societies: Skit teamStudied my Higher secondary portions along with involvement incultural activities like music,drama etc

10Th Standard, 10Th Standard

Activities and Societies: Music and dance competitions,Talent Search community,Sports club HeadStudied till 10th standard