Spearheaded day-to-day operations of sales, marketing and CRM teams and ensured that standards and procedures are consistently applied across all touch points. Built a team that goes the extra mile to ensure customer delight.Directed the entire gamut of operations for luxury and high-end projects including financial budgeting, forecasting, inventory control, MIS and finalization of P/L account.Co-planned, executed and set-up a strategic direction for various projects and festive events with emphasis on maintaining customer contacts and enhanced experience, visiting sites along with the customers and implementing best practices.Spearheaded customer service operations for rendering and achieving quality services; provided customer support by answering queries and resolving issues;Drove the implementation of process in strategic collection, cash flow and project completion. Created and administered implementation of SOPs/checklists for all touch points, processes and activities. Ensuring maintenance of excellent relations with customers & service delivery throughout to generate avenues for additional business. Monitoring the speedy resolution of customer queries and grievances to maximize satisfaction levels.Develop new streams for revenue growth and ensure maintenance of cordial relationships with customers to achieve timely collection and repeat/ referral business.Identifying the marketing vendors and working with them for lead generationDetermine clients need and financial abilities in order to propose solutions that suit them.Prepare presentations and sales demos, develop proposals, negotiate and close the deals.Ensuring Timely collections are done by the team and minimum 85% collection targets are achieved.Selection, Team building, training & mentoring the team members.Liaising with Channel Partners, Banks, Government Officials, Event Managers, Architects, Interior Decorators and Various Vendors.

Heading the Customer interfacing and back-end documentation processing teams.Ensuring maintenance of excellent relations with customers & service delivery throughout to generate avenues for additional business.Handling Customer Escalations & Conducting customer meets.Monitoring the speedy resolution of customer queries and grievances to maximize satisfaction levels.Conducting Various Customer Engagement Activities. Develop new streams for revenue growth CollectionCo-ordinate with Banks for APF & Achieve Demands and Collections targets.Ensuring Timely collections are done by the team and minimum 85% collection targets are achieved.Ensuring up to date documentation is completed and all process is followed.CRM forecasting [revenue and collection forecasts), budgeting Develop new streams for revenue growth and ensure maintenance of cordial relationships with customers to achieve timely collection and repeat/ referral business.CRM forecasting [revenue and collection forecasts], budgetingSelection, Team building, training & mentoring the team members.Training & presentation to new employees on the procedures and policies of CRM department.Ensuring the team is consistent and motivated to give their best at all times.Maintaining Congenial Relation with Internal and External Customers.Handling Escalation. Guiding the team in rendering optimum services.Resolving conflicts, issue within the team effectively as well as implementing team motivational activities to augment contribution levels.Scheduling and Execution of Registration. Helping them for renting and Resale.Post sales activities related to Customer Relationship Management.Ensuring internal cohesion in the company by maintaining a clear communications network between the management, employees and the customers.Liaising with Channel Partners, Banks, and Various Vendors.

Heading the Customer interfacing and back-end documentation processing teams.Ensuring maintenance of excellent relations with customers & service delivery throughout to generate avenues for additional business.Handling Customer Escalations & Conducting customer meets.Monitoring the speedy resolution of customer queries and grievances to maximize satisfaction levels.Conducting Various Customer Engagement Activities. Develop new streams for revenue growth CollectionCo-ordinate with Banks for APF & Achieve Demands and Collections targets.Ensuring Timely collections are done by the team and minimum 85% collection targets are achieved.Ensuring up to date documentation is completed and all process is followed.CRM forecasting [revenue and collection forecasts), budgeting Develop new streams for revenue growth and ensure maintenance of cordial relationships with customers to achieve timely collection and repeat/ referral business.CRM forecasting [revenue and collection forecasts], budgetingSelection, Team building, training & mentoring the team members.Training & presentation to new employees on the procedures and policies of CRM department.Ensuring the team is consistent and motivated to give their best at all times.Maintaining Congenial Relation with Internal and External Customers.Handling Escalation. Guiding the team in rendering optimum services.Resolving conflicts, issue within the team effectively as well as implementing team motivational activities to augment contribution levels.Scheduling and Execution of Registration. Helping them for renting and Resale.Post sales activities related to Customer Relationship Management.Ensuring internal cohesion in the company by maintaining a clear communications network between the management, employees and the customers.Liaising with Channel Partners, Banks, and Various Vendors.

Heading the Customer interfacing and back-end documentation processing teams.Ensuring maintenance of excellent relations with customers & service delivery throughout to generate avenues for additional business.Handling Customer Escalations & Conducting customer meets.Monitoring the speedy resolution of customer queries and grievances to maximize satisfaction levels.Conducting Various Customer Engagement Activities. Develop new streams for revenue growth CollectionCo-ordinate with Banks for APF & Achieve Demands and Collections targets.Ensuring Timely collections are done by the team and minimum 85% collection targets are achieved.Ensuring up to date documentation is completed and all process is followed.CRM forecasting [revenue and collection forecasts), budgeting Develop new streams for revenue growth and ensure maintenance of cordial relationships with customers to achieve timely collection and repeat/ referral business.CRM forecasting [revenue and collection forecasts], budgetingSelection, Team building, training & mentoring the team members.Training & presentation to new employees on the procedures and policies of CRM department.Ensuring the team is consistent and motivated to give their best at all times.Maintaining Congenial Relation with Internal and External Customers.Handling Escalation. Guiding the team in rendering optimum services.Resolving conflicts, issue within the team effectively as well as implementing team motivational activities to augment contribution levels.Scheduling and Execution of Registration. Helping them for renting and Resale.Post sales activities related to Customer Relationship Management.Ensuring internal cohesion in the company by maintaining a clear communications network between the management, employees and the customers.Liaising with Channel Partners, Banks, and Various Vendors.

Timely sharing of Progress reports.100% Customer Database updation.Number of Process Improvements suggested & implemented.. imely responsiveness & resolving the issues positively.Ensure timely Collection,Agreement execution within the timeline.Preparation of various reportAuditGuest Relations of new Customers and Manage existing Customer’s Site Visits during the course of construction. Handling queries & escalations at Site.Taking over of Project with pre delivery inspection.Making a list of snag point and Ensure closure of all the snags identified during pre delivery inspection through regular follow ups.Handing Over of the Apartments to Customer & Customer Management at SiteDevelop customer's trust in brand and 100% satisfaction of overall product.Educate the customers about the project and assist them in all their personal needs against apartment.Customer Engagement Programs through Home Loan Mela,Interior Mela.,Various Customer Engagement Activities – To Showcase progress at site, Carnivals, Safety Measures, and Celebrations.Helping them with post possession activities like Khatha Transfer and BESCOM Name Change Camp.Educating Customers on Various safety measures and maintenance.Selection, Team building, training & mentoring the team members.Training & presentation to new employees on the procedures and policies of CRM department.Training employees and new comers on soft skills.Ensuring the team is consistent and motivated to give their best at all times.Maintaining Congenial Relation with Internal and External Customers.Handling Escalation.

End to end CRM process

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