Vineeth Kumar Email & Phone Number

Canada

Greater Toronto Area, Canada

Greater Toronto Area, Canada

• Ensured high availability in support of Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems
• Provided system administration services and support for cloud infrastructure (Azure and AWS), virtualized on-prem environments (VMware)
• Drove the team toward industry leading practices by implementing methodologies, philosophy, tools, processes, and principles of operational excellence
• Installation, configuration, maintenance, and performance tuning of Windows operating system components and system software packages
• Monitored system health, performance and capacity, including management of system alerts/notifications, created dashboards, and system trend analysis and health reviews
• Developed and executed on software currency strategies in support of vulnerability and patch management policies

Ontario, Canada

• Inventory management, Kibana, Case tracking, Problem solving, Quality coaching, Resource management
• Resource management – Allocate resources and manage the associates as per the availability on a shift to shift basis and deliver direction and guidance on production floor
• Inventory management – Physical and virtual inventory management using Amazon internal tools
• Problem solving – Resolve issues with overages and shortages with the virtual and physical inventory allocated to the fulfilment centre. Re-discover the inventory that has gone missing from the system using the.
• Quality coaching – Using Kibana, data visualisation dashboard find and track the live errors and quality issues that associates produce on a shift, coach them on what is going on, how they can bring down the error and.

• Accountable for the delivery of service and performance reports as defined by KPI’s and SLA’s as set and agreed with the business partners
• Administer Complaint Management to address all escalations and resolve them within the specified Turnaround Time (TAT)
• Oversee Incident, problem and change management process using ITSM tools including Service Now. Follow-up until closure of high priority tickets & drive Major Incident calls as per demand
• Plan, organize and control daily operations along with implement, operate and lead technology solutions in a complex environment
• Design, develop & execute various business-led programs to enhance organizational competencies & establish high performance mindset
• Coordinate with Senior Management to implement various process improvement initiatives within the organization

• Managed & troubleshooted Windows Servers (2016, 2012 R2, 2008 R2), Windows 10 Desktops, Macs and associated network issues
• Hands on experience in Server upgrades from Windows 2008 R2 Server to Server 2012 R2
• Hands on experience in Windows Desktop and Mac deployment, upgrades, hardware and standard application troubleshooting
• Hands on experience in mobile platform and application support on iOS, Android, Blackberry OS
• Hands on experience in upgrading KMS servers, installing licences and licence management
• Supported and troubleshooted IP telephony and Tele-conferencing products like Avaya Phones, Plantronics, Polycom