Viney Thaper Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Deployment + Level-III Operations (A2P Messaging)Knowledge of Various telecom protocols like SMPP, HTTP, SS7, GSM, and SCCP.Expert understanding of SMS (Messaging) and related protocols, including TCP/IP, SMPP, encoding, VPN, SSL, and TLS.Configuration changes on GitHub and puppet - Good knowledge of AWS cloud infrastructure automation.Good experience with Linux / Unix Working knowledge of SQL DBs like MySQL andRDS.onboarding, deployment & operation of supplier connections.Working closely with a team of SREs, Sales, and product management within a fast-paced, modern, agile DevOps environment.Understand and apply state-of-the-art technologies and processes.Understand project requirements, performance expectations, and success criteria.Follow established processes and methodologies for design, development, testing, and deployment to deliver projects on time with very high quality.Work on effective maintenance and monitoring of communications equipment, devices, systems, and networks.in terms of functionality, reliability, resiliency, performance, and security.SMPP, SS7 connection onboarding along VPN connectivity.

Bengaluru, Karnataka, India

-Closely working with Western European clients mainly leading MVNO’s-Providing 99.9% availability testing tools for roaming, Messaging, VOICE call, LTE & VOLTE-Handling all the communication related to the assigned customer accounts.-Responsible for collecting all the data regarding the customer support request (CSR’s) -Responsible for handling Level 1 and Level 2 analysis and troubleshooting.-Responsible for handling complex product queries.-Responsible for reviewing and making available up-to-date contact information, supported product lists, technical information regarding products, troubleshooting information, all known fault handling information, and other information of general use.-Logging tickets on the CSR portal and performing periodic updates to ensure that the CSR portal reflects the current and updated status of CSR.-Maintain all the connectivity and account details from a support perspective to provide efficient support.-To analyze and properly escalate the CSR in accordance with the defined support process. Ensure appropriate inclusion of engineering function within investigation.-Regular follow-up with the engineering team on escalated CSR.CSR handling to be done in accordance with the agreed SLA's - Response time and Resolution time being the primary KPIs.-Installing patches and Emergency corrections.-Performing regular health checks of the assigned customer sites.-Be prime interface to the customer and hold review meetings with the customer on a timely basis based on the tickets raised.-Participate in the development, review and implementation of product upgrade/patch and installation processes

Bengaluru, Karnataka, India

Project Name :Sinch Digital Interconnect

Bengaluru, Karnataka, India

Client : SAP Digital Interconnect (Sybase), BangaloreProject Name: SAP Digital Interconnect (A2P & P2P Messaging Platform)Designation: Tech LeadCertifications : RPA, ITIL V4 & Windows Server 2016Technical Responsibilities:Identifying incidents from monitoring tool for Operator Services & Enterprise messaging ISMS, SMSx, MM4, GRX/LTE Platform, create a Trouble Ticket to track the incidents NOC support to investigate and troubleshooting to resolve the incident.Keeping customers informed on status and progress of any Incident until resolution.Keeping customers informed on any forthcoming maintenance by SAP Mobile Services, Operator & Peer.Keeping a close eye on SMPP, HTTP, SS7 connectionsMonitor all alerts, check and perform trouble shoot to resolve the issue.First & second level troubleshooting, escalate to appropriate escalation team when required and follow up until resolution of all the incidents captured via monitoring tool.Functional Responsibilities:Ensure the quality, delivery and assessment of team on high standards expected.Be responsible for the timely completion of Management reports.Ensure SMART objectives set with reach targets for individual development and give clear guidance when improvements are required.Monitor learner’s feedback and report the findings to your manager.Undertake timetabled observations of learning, giving accurate feedback to team members with necessary improvement targets.Experience in managing critical service in 24 x 7 operations with 30+ team.Stakeholder management.Service Management experience in a Telecom CRM environment.Knowledge base creation and maintenance of Operation manual & SOPs.Time Management, analytical and problem-solving skills.communication and interpersonal skillsKnowledge and Experience of Application Support in Production EnvironmentResponsible for Managing the Team and Handling Escalations

Banglore

Client : SAP Digital Interconnect (Sybase), BangaloreProject Name: SAP Digital Interconnect (A2P & P2P Messaging Platform)Designation: Team LeadTechnical Responsibilities:Identifying incidents from monitoring tool for Operator Services & Enterprise messaging ISMS, SMSx, MM4, GRX/LTE Platform, create a Trouble Ticket to track the incidents -NOC support to investigate and troubleshooting to resolve the incident.-Keeping customers informed on status and progress of any Incident until resolution.-Keeping customers informed on any forthcoming maintenance by SAP Mobile Services, Operator & Peer.-Keeping a close eye on SMPP, HTTP, SS7 connections-Monitor all alerts, check and perform trouble shoot to resolve the issue.-First & second level troubleshooting, escalate to appropriate escalation team when required and follow up until resolution of all the incidents captured via monitoring tool.Functional Responsibilities:-Ensure the quality, delivery and assessment of team on high standards expected.-Be responsible for the timely completion of Management reports.-Ensure SMART objectives set with reach targets for individual development and give clear guidance when improvements are required.-Monitor learner’s feedback and report the findings to your manager.-Undertake timetabled observations of learning, giving accurate feedback to team members with necessary improvement targets.-Experience in managing critical service in 24 x 7 operations with 30+ team.-Stakeholder management.-Service Management experience in a Telecom CRM environment.-Knowledge base creation and maintenance of Operation manual & SOPs.-Time Management, analytical and problem-solving skills.-communication and interpersonal skills-Knowledge and Experience of Application Support in Production Environment-Responsible for Managing the Team and Handling Escalations

Pune

Messaging Hub, roaming services, VAS services, Incident management,global support for Vodafone operators, Service provider, Vendor Management.

Bangalore

Worked with SAP Mobile Services (Sybase365), Handled Daily day to day Operations & activities.Technical lead, worked on SMPP, SS7 & HTTP protocols.Incident management. Change management.

Mohali District, Punjab, India

Mohali District, Punjab, India

Worked with QTL aka Videocon Telecom, SS7 environment, BSS network monitoring, NSS, Core Circuit. Major incident manager, planing of planned worked

Mohali District, Punjab, India

Department :- Operation & Maintaince (Network operation Center) & MicroWave Transmission

Bachelor Of Technology - Btech, Electrical, Electronics And Communications Engineering

Mathematics And Computer Science

Activities and Societies: Acting. SkitSchooling