Vinh Pham Email and Phone Number

• Guiding managers through the termination and offboarding process, including assisting with calculating severance, drafting termination letters and acting as the main point of contact for off-boarded employees• Coaching and assisting managers through the implementation of attendance/performance improvement plans for underperforming employees (union and non-union), and learning and developmental opportunities for high-performing employees• Partnering with HR management and the Total Rewards team to draft accurate job descriptions, perform precise job evaluations and conduct salary and promotion reviews, ensuring competitive and equitable pay across the organization• Collaborating with Occupational Health to guide managers and employees through the disability and accommodation processes• Assisting HR directors and consultants with investigations and workplace reviews by: taking notes during interviews, drafting questions for the interview guides, doing the intake for complaints and providing support for the complainant or respondent• Leading research and development efforts to enhance a new onboarding process that encountered significant challenges during its rollout• Reviewing and amending HR policies and processes to adapt to changing organizational landscape• Answering general HR questions for managers and union/non-union employees based on company policies, the Employment Standards Act, and collective bargaining agreements• Performing administrative HR tasks such as creating HR metrics, drafting HR letters, and troubleshooting HRIS issues • Creating a temporary foreign worker hire guide to explain work permit processes and handled all inquiries and audits

• Performed key recruitment tasks for unionized and non-unionized positions such as creating job postings, interviewing, reference checks and drafting offer letters while providing guidance for hiring mangers throughout the process• Acted as the HR administration subject matter expert for the Management team during collective bargaining agreement negotiations• Acting as the first point of contact for all employees and managers for any HR concerns, policy interpretation and guidance• Handled all HRIS functions for the organization from entering new employees, from entering HR transactions to pulling HR reports/metrics• Administered pension, health and dental benefits to unionized and non-unionized groups• Led UHN’s Total Compensation Program (annual increases) for the Michener Institute, ensuring all increases and letters are accurately administered in a timely fashion for non-union and union groups • Participated in job evaluations, accurately scoring positions to ensure equity across the organization• Conducted salary reviews for all new unionized members according to the collective bargaining agreement• Played a pivotal role as Administrator in the Joint Occupational Health Safety Committee• Drafted all HR letters with proper clauses to meet unique business requirements• Led the recognition committee and introducing the Gold Star Program, planning the annual recognition award, and created a new Equity, Diversity and Inclusion award

• Assisting with the recruitment cycle by creating online job postings, screening candidates, reference checking, creating offer letters and managing all tasks to ensure a smooth and efficient flow of the process• Coordinating and scheduling interviews and meetings using Microsoft Outlook and performing all administrative duties to prepare for these events such as creating documents, reports and PowerPoint slides• Acting as the first point of contact for employees by managing the HR email and responding to human resources inquiries and requests while redirecting other emails to the appropriate HR professional or department• Constantly maintaining employee contracts by creating contract extension letters, updating their information on the HRIS system, and finally terminating employees with contracts that have ended• Creating new employee profiles on the HRIS and payroll systems while also updating existing employee profiles with new personal information with high attention to detail, speed and accuracy• Enrolling full-time, permanent employees into the benefits and pension plan on the HRIS • Processing professional development reimbursement claims and creating reports and metrics for the attendance of training initiatives to ensure all employees are up to date with Michener policies and career knowledge• Collaborating with HR partners to determine the compensation for jobs by performing job evaluations and re-evaluating job descriptions, creating a fair compensation and job classification system• Participating in performance management by reminding hiring managers to perform probationary reviews and creating the necessary documents for the review, preparing the managers for the task• Tracking the years of service of employees and coordinating annual recognition awards for senior employees• Liaising with the payroll department to resolve any employee payment issues and to provide them the necessary tax and benefits information for accounting purposes

• Rated the top employee in terms of customer service by forming strong relationships with clients and providing a positive client experience by display tact and using great judgment when handling concerns• Organizing the appointment schedule, client files and preparing consent forms with high attention to detail, maintaining confidentiality, efficiency in service and decreasing wait times for clients• Creating and implementing systems that helps structure the receptionists’ and vet assistants’ responsibilities to combat inefficiency and mistakes, thus increasing productivity• Tracking, documenting, and ordering inventory to minimize unnecessary costs and increase profits• Continuously learning about products and treatments to educate clients and improve pet healthcare

• Performing key recruitment tasks for technical and research positions such as creating compelling job postings and ensuring the job posts accurately reflected the minimum requirements according to the UHN guidelines• Performing resume screenings and reference checks to gather the best and most diverse talent pool• Creating offer letters using templates and ensuring the appropriate clauses are included to meet unique business requirements• Creating and maintaining employee profiles with commitment to accuracy on the HRIS and managing competing recruitment tasks to completion even with constant changes and interruptions to work flow • Preparing documents and forms for New Employee Orientation and collecting data to perform metrics on their attendance and feedback to provide insight on opportunities for improvements • Using problem-solving skills to improve the New Employee Orientation process by creating formulaic Excel spreadsheets which decreased the time to create forms from an hour down to fifteen minutes • Researching and proposing headhunting and recruitment agencies for executive and specialized recruitment• Engaging with all stakeholders to influence and collect confidential material with discretion, respect and professionalism, establishing and maintaining trust and working relationships• Presenting in workshops to educate emerging leaders about proper interviewing and recruitment tools, leading to increase recruitment efficiency and a positive experience for candidates

• Assisting with the recruitment cycle by creating online postings, pre-screening candidates, interviewing, reference checking and managing all tasks to ensure a smooth and efficient flow of the process• Self-starter who developed a new interview structure to standardize the key questions, allowing consistency for all positions and streamline the interview process• Proactively collaborating with the volunteers team to research new opportunities to increase volunteer recruitment• Creating messages on social media and participating in volunteer fairs to promote volunteer programs and recruitment volunteers

• Communicated with clients through different mediums such as email and in person to ensure they have a positive experience and form a trusting relationship with the clinic• Compiled and organized client files with high attention to detail to ensure they are accurate and updated, thus improving the level of service we can provide to clients• Organized and sanitized the clinic to maintain a clean atmosphere ensuring a professional environment for clients

• Collaborated with servers, managers, and hosts by greeting and guiding guests through an exotic and sophisticated menu during busy services earning the restaurant positive reviews • Provided an exceptional dining experience to customers with thorough knowledge of the menu ensuring repeat business• Trained and assisted with onboarding of new employees, decreasing turnover of the job by creating a positive and supportive environment• Trained and assisted with onboarding of new employees, decreasing turnover of the job by creating a positive and supportive environment• Promoted and sold unique weekend dim sum specials, increasing the sales of these dishes to the point where they would often be sold out