Vinh Phan Email & Phone Number

St Paul, Minnesota, Us

Manage cloud transformation delivery projects by aligning on deliverables, assigning and tracking tasks, and communicating status while considering end-user communication and risk management. Maintain resource schedules, balance demand and capacity, and review time card actuals versus plans. Track and forecast project costs, manage cost variances, and oversee resources and time tracking tools. Handle stakeholder relationships and client engagement, facilitate project meetings, maintain project documentation, and provide regular status updates to stakeholders. Document change control items, manage and communicate issues and risks, and ensure adherence to DevOps and Production Support policies, including incident, release, build, deploy, and change management procedures.

Minneapolis, Mn, Us

Providing functional, technical, and support of ITSM processes and platforms. Working with the Sr. Manager, ITSM and team, business leaders, business users and other IT colleagues to manage and support Entrust's ITSM applications residing on the cloud based Symphony SummitAI Service Management Platform as well as the integrated Conversational Interface and Decisioning Engine (CINDE) AI technology.

Santa Clara, Ca, Us

Working with customers to help them achieve their business outcomes by providing customer success services and expert services. My purpose is to accelerate customer's adoption of the ServiceNow platform, enabling customers to realize value faster, reduce costs, and reduce risks. In a technical advisory role, I am responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations, and the overall technical health of the platform. I guide partner and customer resources to deliver best practices and interfaces with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.

Minneapolis, Minnesota, Us

Responsibilities include support, development, and system administration of critical systems, application management, and smart technologies that are on premise and cloud solutions including Office365, Azure, SharePoint, MSSQL databases, Security and Authentication, AssetWorks, Paradigm, and Axios Service Management Systems. Scrum master for all operational projects as well as provide ITSM process design, integration solutions and project management for capital projects. Implemented Azure Storage and database solutions. Developed PowerShell solutions to provide high availability across on premise application monitoring.

Multi-talented technologist providing complex analysis, architecture design, and development of solutions to support County business. Responsibilities include support, development, and system administration of ServiceNow, Office365, SharePoint, MSSQL databases, Security and Authentication, and Skype for Business. In addition, also provides ITSM process design, integration solutions and project management to projects serving the various County business groups.

Us

Director of Applications Development of 11 member team responsible for the strategic planning, design, development, and maintenance of IT Solutions in support of ITSM and other business needs. Also responsible for the short term and long term IT strategies for Optum Technology, developing IT solution options with Java, ASP.NET, and ServiceNow. Responsibilities include assessing standards for application development and define best in class development standards, methodologies and policies to address the rapidly growing business requirements and environment complexity while managing security risk as well as work closely with the business leaders & IT organization to execute the application roadmap. Responsibilities also include directing the planning, budgeting, and operations of the department. Manage IT projects and prioritizes enhancement and business demands, decompose high-level business requirements into functional requirements, and develop project plans and collaborate with project teams to deliver outputs on time and within budgets. Other primary responsibilities include managing IT assets and external vendor relationships, manage daily operations and support, service level owner across15 various critical services, develop and document IT processes, develop operational reports and metrics for leadership team, and supervise IT staff.

Us

Applications Development Manager of 10 member team responsible for the strategic planning, designing, developing, and maintenance of IT Service Management information systems and tools. Also responsible for the short term and long term IT strategies for Optum ITSM, developing IT solution options with Java, ASP.NET, and third party tools such as HP UCMDB, HP service Manager, Univeral Knowledge Suite, xMatters, and ServiceNow. I also manage IT projects and prioritizes enhancement and business demands, decompose high-level business requirements into functional requireents, and develop project plans and collaborate with project teams to deliver outputs on time and within budgets. Other primary responsibilities include managing IT assets and external vendor relationships, manage daily operations and support, service level owner for 15 various critical services, develop and document IT processes, develop operational reports and metrics for leadership team, and supervise IT staff.

Education record

Education record