Vinh Trang Email & Phone Number

Ocean Springs, Mississippi, United States

Ocean Springs, Mississippi, United States

Biloxi, Mississippi, United States

Biloxi, Mississippi, United States

Planning, creating, executing, and managing open to the public and exclusive tournaments and events to drive traffic to the property.• Planned, built, and executed two to three $20,000 to $150,000 events per month, generated $100,000 to $5,000,000 potential revenue per event• Collaborated and arbitrated $500,000 event, drove in $10,000,000+ potential revenue• Created, revised, and consulted over twenty official rules and regulations for events• Partnered and interacted with over ten vendors to generate business opportunities and promotional items/programs• Procurement negotiations, award bids, scheduled deliveries• Formulated excel worksheets to simplify data and reports for analysis• Analyze and recap data to send to management and property departments• Managed and trained new specialists

Biloxi, Mississippi Area

Collaborated to build new and existing customer database, driving higher end customer by providing incentives, relationship, and marketing techniques.• Doubled department’s individual goal by marketed to at least 1,200 customers within 90 days of employment• Created personal project – Established and contacted 130 exclusive and 700 inclusive highest tier cross property customers, raised personal customer database from $200 average daily worth to $500-$1,000 average daily worth• Introduced two new marketing incentive techniques to the property, personally generated $45,000 net revenue of new customers within 90 days

Determined and evaluated customers’ casino activity to provide corresponding incentives with authorization to approve limited amount of allowance for rooms, food, beverage, and events tickets.• Cultivated at least 800 customers directly to company’s profitable levels of $300,000 potential revenue per month• $3 million revenue generated in 2018 with $4.5 million potential revenue• Resolved at least 1,000 customer disputes, complaints, and special requests per month to the satisfaction of the customer and the company• Evaluated credit history to approve or deny credit markers up to $10,000• Worked with CRM to improve relationship and drive in existing and new business• Proficient in Patron Management, CTA Touch, Opera, and able to read Table Games Management system

Biloxi, Mississippi Area

Maintained and developed property’s customer base to support increasing the customer development efforts.• Oversaw customers’ reservations by using VIPR/INTER RIDE, OPERA & PATRON management systems• Cooperated in conjunction with Casino Marketing, Marketing Executives, and property personnel to enhanced and facilitate in-house casino customer’s experience

Biloxi, Mississippi Area

Promoted property’s entertainments and amenities• Processed and revised daily reports• Booked and arranged reservations for customers

Biloxi, Mississippi Area

Supported relief, communicated, and rebuilt the community for natural disaster, habitat projects, seafood industry, and red tape/language barriers. • Orchestrated, composed, and developed relationship with the gulf coast community and other non-profit organizations• Attended board meetings, presented financial record to board members, and nominated projects: achieved food banks fed 100+ households, network Deepwater Horizon Oil Spill victims’ claim, restoration of oyster reefs• Complied with Secretary of State’s polices, 501(c) regulations, and Federal/State laws• Attended meetings for potential news/updates with projects and grant funds

Biloxi, Mississippi Area

One of the innovation team leaders to improve and create ideas to increase business success and employees’ teamwork• Trained new associates from Hotel Front Desk Clerks to Front Services Supervisors

• Within 18 months, awarded $1500 bonus for being one of the top two highest performing employees• Received Certificate of Excellence Award

Bachelor Of Science In Business Administration, Management, Business Administration And Management, General

• Maintained and excelled in the completion of required courses

Associate Of Applied Science In Occupational Education, Health Services/Allied Health/Health Sciences, General, Gpa 3.8

• Completed second associates degree while dual enrollment for a Bachelor’s degree

Diploma In Surgical Technology, Surgical Technology/Technologist, Gpa 3.8

• Received Professionalism in Surgical Technology Award • Certified Surgical Technologist accredited by The National Board of Surgical.

Associate Of Arts In General Studies, General Studies, 3.5

• Graduated with Honors in December of 2008, but continued with more courses until 2009