Vinh Ta Quoc Email & Phone Number

Vietnam

Ho Chi Minh City, Vietnam

As an Assistant Manager at FWD VTC, I am dedicated to driving operational excellence and ensuring the seamless delivery of our services. I lead a team of Senior Officers and Officers in the comprehensive revamp of the Service Request system for FWD Hong Kong and our global operations.FWD leverages professional licenses across all ServiceNow modules to meet our Service Management needs. My expertise in this platform enables me to apply technology best practices to enhance efficiency and drive positive business outcomes.

District 7, Ho Chi Minh City, Vietnam

Transitioned into a pre-sales role, where I support sales efforts by showcasing the capabilities of the ServiceNow platform. I lead and participate in compelling product demonstrations for prospective clients, contributing to the development of winning proposals, RFP responses, and other sales materials.As a team leader, I guide and mentor a team of ServiceNow consultants, ensuring their professional growth and success. I have successfully implemented and deployed tailored ServiceNow solutions for various clients, ensuring seamless integration and user adoption.

Ho Chi Minh City, Ho Chi Minh City, Vietnam

Provided technical expertise and guidance to a team of ServiceNow Consultants, fostering a collaborative and high-performing environment. Conducted in-depth analysis of client business processes, identifying areas for improvement through ServiceNow automation and optimization.Developed and maintained strong relationships with clients, acting as a trusted advisor and ensuring their ongoing satisfaction. Stayed abreast of the latest ServiceNow features and best practices, continuously enhancing my skills and knowledge.

Ho Chi Minh City, Vietnam

Developed and implemented custom ServiceNow applications and integrations, focusing on connecting Platform X (Platform DXC) with other enterprise systems. Built and enhanced Service Catalog offerings, creating user-friendly request forms, workflows, and fulfillment processes to streamline service delivery.Leveraged client-side scripting to enhance user experience, including form validation, dynamic UI elements, and client-side calculations. Utilized server-side scripting (Business Rules, Script Includes) to automate complex business logic, data manipulation, and system integrations.Developed and maintained integrations using IntegrationHub + Flow Designer, and REST/SOAP APIs, ensuring seamless data exchange between ServiceNow and external systems. Collaborated with cross-functional teams to understand requirements, follow best practice solutions, and ensure successful project delivery.Adhered to ServiceNow best practices and coding standards, promoting maintainability, performance, and security of developed solutions. Proactively identified and resolved technical challenges, demonstrating strong problem-solving skills and a commitment to delivering high-quality code.Contributed to the continuous improvement of development processes, advocating for the adoption of new technologies and methodologies.