As Data Leader at ClearSale, I'm responsible for defining and executing the company’s data strategy, leading a team of 60 professionals across data engineering, machine learning, BI, and data governance.My mission is to foster data-driven decision-making throughout the organization, empowering the development of innovative solutions to combat fraud and optimize financial risk management.In this role, I focus on enabling business units through data democratization, equipping them with the tools and insights necessary to create new products and services. This includes building scalable, efficient data pipelines, designing advanced machine learning models, and ensuring that data quality and governance standards are consistently upheld across the company.A key achievement was the implementation of a robust data governance framework, which significantly enhanced data quality, consistency, and accessibility across departments. Additionally, I led the adoption of AI-driven solutions that optimised operational efficiency.I work closely with stakeholders in marketing, sales, finance, and operations to ensure alignment between data initiatives and business objectives. I also keep the team at the forefront of technological advancements by integrating Generative AI and other cutting-edge tools to enhance operational efficiency and improve user experience.

As Head of IT Operations, I led a team of 30 professionals, overseeing mission-critical operations that supported the company’s core e-commerce platforms, responsible for processing over 75% of all market transactions in Brazil.My leadership was instrumental in structuring and optimizing key operational teams, including Cloud, DevOps, SRE, and FinOps, which became essential to the organization’s technological evolution.One of my most impactful projects was leading the complete migration of the company’s platforms from on-premises hosting to Microsoft Azure. This transition modernized our infrastructure, improved system scalability by 50%, optimized resource utilization, and reduced operational costs by 30%. By fostering a culture of agility and collaboration, I enabled teams to implement continuous delivery cycles and ensure 99% uptime for mission-critical systems.Beyond technical achievements, I prioritized aligning operations with strategic business goals, consistently delivering solutions that balanced performance, cost-efficiency, and user satisfaction. My ability to build and lead high-performing teams ensured the company’s infrastructure supported rapid growth and adapted to evolving market demands.

As a BizTalk and Systems Integration Specialist, I was responsible for designing, implementing and managing tailored connectivity solutions to support the ClearSale's expansion into diverse sectors, including commercial aviation (Avianca Brazil), banking (Banco Pan) and telecommunications (Oi and Nextel).Leveraging my expertise in Microsoft BizTalk, I developed and customized interfaces that ensured optimized data exchange and seamless communication between systems.I played a key role in managing complex integration projects, collaborating with cross-functional teams to deliver high-quality, scalable solutions under tight deadlines. My responsibilities included analyzing client needs, configuring integration workflows, implementing business rules, and providing technical support to ensure uninterrupted operations.This role strengthened my expertise in system integration, project management, and client-oriented development. By delivering robust solutions aligned with strategic objectives, I contributed directly to operational efficiency and business growth.Additionally, I served as a spokesperson for IT department at corporate events, representing the team and sharing insights on systems integration and technological innovation, further strengthening the company’s presence in the market.

As a Technical Support Manager, I led a team of six professionals dedicated to providing first-level support for approximately 200 B2B clients and 90 internal users.My primary focus was streamlining support processes to enhance efficiency and customer satisfaction. By implementing structured SLAs and automating recurring tasks, I achieved a 70% reduction in response times, significantly enhancing the user experience.I was responsible for organizing and optimising workflows, ensuring swift issue resolution while maintaining exceptional quality standards. By fostering a culture of continuous improvement, I promoted proactive problem-solving and implemented solutions that effectively addressed recurring challenges.This role strengthened my expertise in managing support teams, optimizing processes, and delivering exceptional service in high-demand environments, consistently aligning with both business goals and client expectations.

As a C# Developer, I was responsible for the end-to-end deployment, customisation, and maintenance of ClearSale's anti-fraud system for major retailers and e-commerce platforms, including B2W, Extra/Via, Carrefour, Gol Linhas Aéreas and Claro.My responsibilities encompassed deploying, customizing, and maintaining these systems to meet client-specific requirements, ensuring they remained reliable and effective.Leveraging C#, SQL Server and Oracle, I engineered scalable and robust solutions to detect and mitigate fraudulent activities. I worked closely with cross-functional teams to seamlessly integrate these systems into complex operational environments, enhancing their performance and aligning them with strategic business objectives.This role strengthened my expertise in system customization, rule-based implementation, and operational support. I consistently delivered solutions that not only safeguarded business operations but also contributed to client success and long-term security.

As a Developer specializing in Java and C#, I focused on designing and implementing advanced commercial automation solutions tailored to diverse industries.My responsibilities included developing high-performance systems using Java and C#, as well as managing databases with SQL Server and Oracle to optimize data integrity and performance. I collaborated with cross-functional teams to deliver scalable and efficient software, significantly enhancing clients' operational efficiency.In this role, I honed my expertise in software architecture, backend development, and database administration. I consistently delivered robust, efficient solutions on time, showcasing my dedication to excellence in software engineering.

As a Visual Basic Developer, I designed and developed software solutions tailored for the hospitality industry, focusing on optimising operations for local businesses.My work included creating commercial automation systems using Visual Basic 6.0 and .NET Framework, delivering scalable and user-friendly Windows applications.Additionally, I developed web applications with ASP and ASP.NET, improving customer engagement and streamlining online processes.By collaborating closely with clients to gather requirements, I ensured high satisfaction and alignment with their business goals.