Vini Chhajed Email & Phone Number

Goa, India

Indore, Madhya Pradesh, India

Project Details:1.Customer Service Digitalisation : A Self-service portal for customers to be able to view, manage, and order for the new products by providing them unique personalised experience (recommendation engine) depending on their past choices and mentioned requirements.Roles and responsibilities: • Defined strategy, roadmap & release plan for complete recommendation engine for the existing customers.• Worked with users to determine and document business and user requirements, process flow definitions, and specifications.• Collaborated closely with business partners, product owners and User Experience team to make and drive/execute recommendations.• Performed A/B testing to analyze the user behavior.• Performed data analysis to understand user behavior and prioritize the new release scope.• Proficient in Agile methodologies (SCRUM) and waterfall methodology. • Worked on E2E customer experience integration and dependencies.• Assisted business users for user acceptance testing.• Worked on customer requirements, business needs, and project objectives via feedback sessions and client meetings, in collaboration with all stakeholders. Developed and implement streamlined processes to achieve outlined objectives.

Mumbai Area, India

Roles and responsibilities: • Worked for a real time payment gateway system which interfaces with multiple CBS(core banking system) or banking channels on one side and payment gateways like RTGS/NEFT/IMPS/NACH• Involved in end to end user acceptance testing at client environment. • Involved in creating test cases and execution of the same.• Ability to write complex queries for data extraction and manipulation using SQL.• Well acquainted with SDLC and STLC.• Interacted with business users and clients to test according to the business requirements.• Monitoring the critical financial applications and troubleshooting L1/L2 level issues.• Worked on security testing of application using burp suit and fiddler.• Preparation of Root Cause Analysis and Service level report document for the clients.

Mumbai Area, India

Advance Management Programme In Business Analytics

Bachelor Of Technology (Btech), Electronics And Communication

High School