Vinicius Abreu Email & Phone Number

Working on information technology area for more than 10 years, I started by curiosity, studying and working with hardware and computer maintenance. Nowadays my job is mainly focused on application analysis and troubleshooting oriented to result deliver, keeping an excellent customer care, which is one of my key strenght. I have experience with global companies, such as Dell, Atlassian, Mynarski, SAP and others, working with teammates worldwide and being a reference for knowledge sharing. Regarding customer success, I believe that keeping the customer on the right way, by making the path clear to the solution and updates, is the best way we can lead to successful solution and also keep the customer retention high as possible.Some of my achieved goals on these companies were:- Understand and execute defined processes consistently in a short period of time.- Provide feedback to improve processes.- Prioritize to ensure timely completion of important tasks.- Ramp up, complete and optimize onboarding processes- Complete all customer follow-ups timely- Create Knowlede Articles and improve existing Knowledge base- Skill to maintain the synergy between all employees.- Sustain a CSAT/NPS above ~90% positive- Create automations to decrease income tickets by 90% on high priority application.Some of my Skills are:- Database (SQL and Oracle)- Operational Systems (Such as Linux, Windows and Android)- Windows Server- Linux Server- DevOps- CI/CD- Work with Tickets/Cases in support applications (such as ServiceNow, Zendesk and Jira)- Project managing (setting priorities and the most feasible time to accomplish tasks)- Easy learn (able to learn applications and processes in a very short period)Also, I managed to work as a team lead for manufacturing L1 Application Support pod in Brazil.My Key strengths are: - Conflict Solver- Logical Thinker- Customer First- Priority Assignment- Impact Analysis- Business Impact- Empathy- Remain calm under stressful situations"There is a driving force more powerful than steam, electricity and atomic energy: the will.”- Einstein, A.AI can execute faster, better, and stronger! but only humans can imagine and create!

Listed skills include English Language Skills, English Language Fluency, Android Os Basic Knowledge, Linux Os Basic Knowledge, and 10 others.