- Welcomed and assisted customers, providing exceptional service and ensuring a positive experience.- Effectively managed inquiries through phone and email, promptly addressing customer needs and providing accurate information.- Utilized Myob to create quotes and invoices, ensuring accurate and timely billing for services rendered.- Processed payments efficiently and securely via credit card, maintaining strong attention to detail.- Organized and coordinated deliveries, ensuring timely and efficient transportation of products.- Skillfully managed the calendar, optimizing scheduling to accommodate production and installation activities.- Demonstrated innovation and technical skills by developing a mobile app to track and monitor materials stock levels, enhancing inventory management and reducing inefficiencies.

- Efficiently picked customer orders, invoiced using eraPower software, and ensured timely delivery to customers.- Supported technicians by supplying parts- Conducted thorough scanning of parts and diligently updated the system, contributing to accurate stock management and minimizing errors.- Effectively received incoming parts, verified their quality and quantity, and efficiently stocked them in appropriate locations.- Demonstrated strong organizational skills by regularly organizing the warehouse, ensuring optimal space utilization, and maintaining cleanliness and safety standards.

- Proactively contacted clients to inform them about upcoming events and engage them in relevant discussions.- Demonstrated a deep understanding of clients' expectations and interests by actively listening and asking targeted questions.- Strategically offered complimentary guest passes to high-potential clients, driving attendance and fostering strong relationships.- Maintained and managed a comprehensive client database and meticulously documented call logs for accurate tracking and follow-up.

- Collaborated on a PMO project of LGPD implementation on a pharmaceutical company;- Developed and ministered workshops for 30+ people to engage and onboard them on new processes;- Conducted and analyzed interviews and identified best practice and opportunities to improve the way of working of professors and tutors for a major educational group;- Coordinated a process mapping project and implemented a management tool at the media hub of a beverage brand;- Managed the integration of a new tool and method of ads optimization for a product launch campaign at the media hub of a beverage brand;- Create material and presentation decks to pitch new ideas for external customers.

- Conducted technical evaluations to select suitable suppliers.- Coordinated internal stakeholders and external service providers, maintaining uninterrupted plant operations during installations.- Negotiated with various department managers to schedule planned work stops, enabling the execution of installations without disrupting production.- Conducted inspections on ongoing installations, verifying progress, and authorizing payment to contractors for completed work.- Orchestrated collaboration between the fire protection plant and insurance company teams, coordinating tests on completed installations to obtain insurance company approval.

- Facilitated SCRUM ceremonies including sprint planning, daily scrum, sprint review, and sprint retrospective.- Implemented backend code- Conducted comprehensive tests on fully implemented features, identifying and documenting any bugs or issues encountered.- Collaborated with stakeholders on requirements gathering, actively translating them into a task backlog for the development team.