Vinicius Raphael Ferreira Email & Phone Number

I am an IT professional with over 2 years of experience in technical support, dedicated to providing effective and efficient solutions to complex technical problems. Despite my relatively short time in the field, I have a proven track record of success in high-pressure environments where quick problem resolution and customer satisfaction are essential.My skills:Level 1 technical supportDiagnosing and resolving hardware and software issuesNetwork management and configurationPreventive and corrective system maintenanceIntermediate knowledge of Microsoft and Linux server environmentsExperience in virtualized environmentsInventory controlWorking with tools and services such as pfsense, Squid, Active Directory, among othersFamiliarity with configuring network equipment from Cisco, Unifi, Intelbras, Mikrotik, among othersExcellent communication and customer service skillsProfessional Experience:I currently work as a HelpDesk Technician at OryonTI, where I am responsible for Level 1 technical support.In my spare time, I dedicate myself to programming, with knowledge in languages such as Java, Python, shell scripting, and specialization in JavaScript and its ecosystem.I am passionate about technology and always seek new opportunities to learn and grow in my career. My goal is to continue developing my skills and contribute to the success of my team and company, ensuring that all systems run optimally and users have the best possible experience.Let's connect!If you are looking for a dedicated and proactive professional for your IT team, I would love to discuss how I can contribute to the success of your organization.