Vinicius Torres

Vinicius Torres Email and Phone Number

Data analyst | Power BI | SQL | Business analyst | pl-300 | Zendesk | ETL
Vinicius Torres's Location
São Paulo, São Paulo, Brazil, Brazil
About Vinicius Torres

Hello, welcome!With five years of experience in national and multinational companies such as Petlove(BR), Royal Canin(FRA), Covetrus(USA) and Boehringer Ingelheim(GER), I have worked in several areas, from sales and after-sales to data and business analysis.I use technologies and tools such as Power BI, Tableau, Excel, SQL, R, Google Analytics, Google Data Studio and Zendesk to monitor sales performance, identify trends and help senior management make data-driven decisions.I have developed database systems, collected, filtered and cleaned data, analyzed it and presented the results in reports for management.I am currently seeking a job as data analyst.I am currently studying for my second degree in Data Science and Data Engineering at FIAP(Brazil, São Paulo), seeking to deepen my knowledge in this area that I am passionate about.I also invested in studying communication, planning and documentation tools, such as Microsoft Teams, Slack, Jira, Confluence, Trello and Monday.Fluent English and advanced Spanish

Vinicius Torres's Current Company Details

Data analyst | Power BI | SQL | Business analyst | pl-300 | Zendesk | ETL
Vinicius Torres Work Experience Details
  • Topigs Norsvin Usa
    Technical Analyst
    Topigs Norsvin Usa Feb 2022 - Jul 2023
    Minnesota, Usa
    ▪ Selected for agricultural work exchange in the United States of America.▪ Practical experience communicating in English and Spanish.▪ Activities: Metrification of occurrences, production of reports and automation of processes.▪ Skills Developed: planning, synchrony, continuous improvement, quick decision making under pressure; organization, assertive communication, data-based decision making .
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  • Petlove&Co
    Data Analyst
    Petlove&Co Apr 2021 - Mar 2022
    São Paulo, Brasil
    ▪ Analysis and production of reports and dashboards with customer service metrics, such as: CSAT, NPS, SLA, FCR...▪ Administration of the omnichannel service platform at Zendesk.▪ Data driven actions in decision making.▪ Focus on the customer experience through data.▪ Platforms: Zendesk, Excel, Google Data Studio, Google Analytics, Power BI, Trello (Kanban), Jira, Agile in Scrum.Main achievements:-▷ Development of the Dashboard in Power BI with the main indicators in the customer service area for companies that were acquired by Petlove, ensuring information visibility due to systems migration.-▷ Centralization of data in Power BI with all operations in D-1 for strategic analysis by the Marketing, Sales and C-level teams.-▷ Preparation of documentation (Confluence) about each operation ensuring quality in data governance.
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  • Petlove
    Cx Analist
    Petlove Nov 2020 - Apr 2021
    São Paulo, São Paulo, Brazil
    ▪ Responsible for direct multichannel contact with the customer - chat, email, phone, app, complain here, Google Play.▪ Platforms: Zendesk, Trello, Jira, Excel, Power BI.Main Achievements: -▷ Expansion of the decision tree in automatic responses; -▷ Metrification and analysis of negotiations seeking to improve the customer experience; -▷ Simplification of processes and improvement in the quality and standardization of treatments.
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  • Royal Canin
    Royal Canin Technical Representative
    Royal Canin Mar 2020 - Nov 2020
    São Paulo, São Paulo, Brazil
    ▪ Responsible for collecting and analyzing consumer behavior data.▪ Execution of marketing actions.▪ Carrying out customer conversion in face-to-face negotiations.Main achievements:-▷ Development of a customer approach methodology, understanding their needs and offering useful information and solutions from the Royal Canin product line.
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  • Covetrus
    Business Analyst
    Covetrus Feb 2019 - Mar 2020
    Jaguariúna, Sp, Brazil
    ▪ Responsible for analyzing data via Excel and preparing reports for the commercial area.▪ Import of high value-added products from China, Italy and Australia.▪ Acting as a training instructor for sales teams and promoters.▪ Competitor analysis - prices and niche positioning.▪ Organization and presentation of products at national exhibition fairs for the Pet sector.Main achievements:-▷ Development and implementation of Power BI in the registration of new sku's, replacing the control in Excel and ensuring that the analyzes carried out do not interfere with the database in addition to creating dimension tables about products with more columns for a better description of specific characteristics.
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  • Boehringer Ingelheim
    Intern
    Boehringer Ingelheim Jan 2018 - Jan 2019
    Campinas, Sp, Brazil
    ▪ Responsible for providing direct support to the Technical Management of small animals.▪ Production of scientific articles in veterinary clinical journals;▪ Review of the contents of technical training for technical promoters;▪ Preparation of a report with scientific studies for presentation to management at the sales convention;▪ Planning and execution of speaker logistics;▪ Assistance with technical knowledge for marketing.Main achievements:-▷ Update of technical training for salespeople and field propagandists, improving didactic content with information on key arguments and new scientific evidence to support sales arguments over the competition. There was an improvement in the rate of use of this material due to a more executive, objective and less excessively technical presentation.
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Vinicius Torres Skills

Etl Google Data Studio Modelagem De Dados Marketing De Varejo Microsoft Powerpoint Banco De Dados Vendas Diretas Data Analysis Planejamento De Viagens Metodologias Agile English Tableau Varejo Multicanal Atendimento Ao Cliente Dashboards Microsoft Excel Vba Vendas Animal Nutrition Google Analytics Sql Zendesk Genetics Produtos Sap Microsoft Power Bi Spanish

Vinicius Torres Education Details

Frequently Asked Questions about Vinicius Torres

What is Vinicius Torres's role at the current company?

Vinicius Torres's current role is Data analyst | Power BI | SQL | Business analyst | pl-300 | Zendesk | ETL.

What schools did Vinicius Torres attend?

Vinicius Torres attended Fiap, Unesp - Universidade Estadual Paulista.

What skills is Vinicius Torres known for?

Vinicius Torres has skills like Etl, Google Data Studio, Modelagem De Dados, Marketing De Varejo, Microsoft Powerpoint, Banco De Dados, Vendas Diretas, Data Analysis, Planejamento De Viagens, Metodologias Agile, English, Tableau.

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