Vinicius Wolf Email & Phone Number

- Managing technical support team specialized in N-able products.- Implementing strategies to enhance customer experience.- Monitoring KPIs and metrics to ensure high-quality service delivery.- Developing and empowering people to maintain high levels of performance and engagement.- Collaborating with internal departments to align processes with the company’s strategic goals.- Leading initiatives for crisis resolution and process optimization.- Identifying and implementing improvements in support processes and technologies.- Managing stakeholders and ensuring clear and effective communication with clients and partners.

Brasil

- Global Leadership: Manage global teams with technical expertise to maintain all mainframe areas operational and efficient.- Quality and Timeliness: Ensure high-quality and on-time service delivery by monitoring and optimizing team performance.- Innovation and Improvement: Identify and implement improvements, leading innovation initiatives that result in significant positive changes.- Process Review: Continuously analyze and correct processes to ensure operational excellence.- Diplomatic Representation: Balance the interests of the company and the client, acting as a strategic liaison.- Crisis Management: Lead quick and effective resolutions in critical situations, minimizing impacts.- Strategic Communication: Facilitate decision-making with the client and remove impediments to project success.

Brazil

- Led Mainframe infrastructure teams in planning, prioritization, and execution using Agile methodology.- Managed key projects, including system upgrades, improvements, and security patches.- Mentored teams in Scrum and Kanban adoption, facilitating Agile ceremonies.- Acted as the escalation point, removing obstacles to ensure high client satisfaction.

- Managed access controls and onboarding/offboarding for an aviation client, ensuring audit readiness.- Analyzed data and developed metrics to drive business strategy and improve results.

- Led Mainframe operations, handling legal obligations, time management, risk assessment, project development, and quality analysis.

Hortolândia, São Paulo

- Supervised shift operations, trained new employees, and supported leadership.

- Specialized in zOS systems and subsystems (CICS, IMS, DB2), with a focus on critical decision-making and client relations.

Indaiatuba, São Paulo

Master Of Business Administration - Mba, Business Administration And Management, General

Gestão Empresarial