Vinicius Almeida Email & Phone Number

São Paulo, Brasil

As a Partner and Director of Marketing, Products, and Growth at Clube FII, I am responsible for defining and executing strategies that accelerate growth and solidify our leadership position in the industry. I oversee marketing and product governance, developing plans that align innovation with market intelligence to maximize investor value. With a strong focus on growth, I lead initiatives that expand the portfolio and optimize the client experience, ensuring that our strategic actions reflect the brand’s long-term goals and positioning.

São Paulo, Brasil

As a Board Member at VenLibre, I am responsible for guiding the strategic direction of marketing and growth, ensuring alignment with the brand's expansion and innovation goals. I operate at a strategic level, providing insights based on market analysis and emerging trends, while supporting the implementation of actions that maximize performance and sustainable growth. My experience in management and strategy development enables continuous value creation for the brand and its stakeholders.

São Paulo/Sp - Brazil

- Acting as Professor in CRM, Service Innovation, Services and Digital Transformation courses at Fundação Getúlio Vargas since January 2019.

São Paulo/Sp - Brazil

- Responsible for implementing the Customer Data Platform in order to prioritize communication and profile, besides operationalizing the Data Mart and the Mule Soft Integrator. - Bringing about CRM’s administration logistics, designing rules’ logics and structures, creating scalable campaigns via Marketing Cloud.- Implementing templates, customization and user engagement, as well as employing notifications and prioritizing events to the call center and other platforms. 🏆 Creating relationship metrics and implementing NPS via Medallia.🏆 Implementing Sales Force architecture.🏆 Generating value on orchestrating communication through CDP B2B, B2C and B2B2C.

- Responsible for managing and developing the CRM office in the hospital network, elaborating the CRM strategic planning, expanding the Health Staff Management Program.- Bringing Sales Force Service Cloud and Sales Force Marketing Cloud technologies into the hospital network. - Establishing an online doctor registration, developing Emergency Journeys to over 13,000 Covid-19 patients.🏆 Increasing CRM communications’ performance in 60%.🏆 Monitoring 75% of the patients through digital channels, reducing reoccurrences in 50%.

São Paulo/Sp - Brazil

- Responsible for managing and developing the hospital’s financial planning, creating the Operational Efficiency Office, the Doctor Relationship Office and the CRM department. - Manager of the Operational Planning department, creating strategies to develop and improve patient relationship, defining benefits, and establishing the approach of each segment. - Responsible for interacting with and prospecting new customers, providing the Marketing team with basis, campaigns and journeys, while also managing the executive visiting team. - Responsible for the medical relationship: Personal, Call Center and BackOffice.🏆 Designing growth strategies, increasing in 50% the health staff.🏆 Increasing the revenue in 35% by developing prospection, relationship, membership and CRM.

São Paulo/Sp - Brazil

- Projecting a new model of digital service, working as a Product Manager of the digital platform and intelligence algorithm in scheduling, while also managing squads’ leaders, technical resources and experiences. - Responsible for monitoring, analyzing and ensuring the KPIs, forecasting risks and elaborating action plans to deliver results. - Elaborating monthly reports, analyzing issues, suggesting continuous improvements and addressing any occurrence of non-conformities.

- Responsible for implementing Lean 6 Sigma, managing the exams’ results Administrative team, managing the logistics and efficiency center, as well as developing the digitalization of exams’ results and units’ documents.

- Coordination of outbound operations, authorizations, BackOffice, chat and internet, stimulating the achievement of results and team development through frequent monitoring.

- Supervision of regional receptive service activities, control of indicators, development of service strategies and application of feedbacks.

São Paulo/Sp - Brazil

- Responsible for supervising and leading the operational teams of the Call Center activities, aiming at the fulfillment of the pre-established goals and the motivation of the teams with active feedbacks.

- Service using sales techniques to clarify doubts, support, opening calls about negotiations for Credicard services.

São Paulo/Sp - Brazil

- Responsible for the application of technical training development of training based on training and experience and practices.

Mba In Strategic Market Management

Specialization Course In Quality And Productivity, Quality Control Technology

Business, Administration