Vinícius Farias Email & Phone Number

Rio Grande Do Norte, Brasil

Managed 10 Operational sites in the Northeast (Rio Grande do Norte e Paraíba) with direct team of 11 managers, 760 indirect employees e annual revenue of R$400mln and 17 Operational sites in São Paulo reporting directly to Commercial Director National Operations.Handled P&L, overseeing Budget strategic planning, Commercial and Operational management of stores and digital channel sales, internal customer relationship, financial products commercialization, optimization and implementation of processes, Customer Service KPIs, and People Development.• Implemented budget management routine, resulting in the highest cost reduction among the different Regions in 2013 and 15% increase in Operational productivity.• Developed inventory allocation strategy, reducing long tail, and optimizing inventory /sale margin compared to other regionals in the Northeast.• Participated in Human Resources led projects as motivational speaker for Guararapes Group employees, reviewing training guidelines and conducting selection processes for Trainee and Manager positions.• Mapped and optimized activities carried out in Operations by streamlining and eliminating reductant processes, resulting in increased productivity and reduction of personnel costs.

São Paulo

Managed 4 Operational sites in São Paulo, São Bernardo do Campo and Sorocaba, leading 12 supervisors and indirect team of more than 400 employees. Controlled EBITDA target through revenue generation (physical stores, digital channel sales, financial products commercialization, and mobile services), budget management, inventory management, customer service, and people development. • Stabilished commercial management routines in Iguatemi Sorocaba store, making it the highest revenue earner in the State of São Paulo in 2021. • Tested and validated projects with internal clients, implementing digital sales channel in stores, RFID, and mobile payments to increase revenue, and improve Client Experience and Productivity KPIs. • Coordinated the renovation of 2 stores to follow new visual standards in partnership with Engineering, PMO, Visual Merchandising e Planning teams. • Engaged with external consultants to map store processes, developing, and writing standard operating procedures (SOPs).

São Paulo, Brasil

São Paulo, Brasil

São Paulo

São Paulo

Overseen prospection and portfolio management of high-income clients, handling Investment Consultancy, Financial Advisory and Planning, Credit and Foreign Exchange Operations with a focus on Customer Experience

São Paulo E Região, Brasil

Master Of Business Administration (Mba), Finanças

Bachelor'S Degree, Advertising