Operations Analyst
CurrentActing operations analyst at a SaaS development team in a messaging, telephony and general IT consultancy software house.Activities:• Defining the processes for the Human Resources, Software Development, Commercial and Technical Support teams;• Team operations implementation, management and refinement;• Data-based business decision-making and product analysis.• Interdepartamental communication for the betterment of internal processes;• Product and services delivery presentations for internal and external clients;• Team hours and tasks accountability;• Hiring processes.