Vinicius Morgado Email & Phone Number

São Paulo, Sp, Br

São Paulo, Sp, Br

Americana, São Paulo, Brazil

- Build, test and deploy backend applications with C# (ASP.NET) and Python (FastAPI);- Implement and maintain automatic deployment pipelines with Azure DevOps and Jenkins; perform deployments to Windows and Linux on-premise environments, as well as GCP and AWS with Terraform;- Develop and implement scalable software architectures such as Ports and Adapters, REST, Vertical Slice, MVC and MVVM, and architectural styles such as Micro-Services, Monolithic, Layered, Event-driven, Publish-subscribe and so on;- Working with DDD practices to create an organizational ubiquitous language improving the communication between. Development, design and business teams;- Collaborate with stakeholders to understand product requirements and transform them into technical features;- Implement and work with containerized applications on Docker to improve development workflow and reduce deployment problems between local and production environments;- Write unit and integration tests to assure software quality and prevent unintended behaviors in production, using different testing frameworks and practices such as TDD;- Working with agile methodologies such as Kanban and Scrum, to optimize team efficiency across different projects;

Americana, São Paulo, Brazil

As a Metropolitan Area Network (MAN) Infrastructure Analyst, I played a critical role in ensuring the smooth operation and performance of large-scale networks across city and state levels. My responsibilities encompassed a wide range of tasks, including:- Troubleshooting and Performance Optimization: I tackled network performance issues within large-scale metropolitan networks (HFC/GPON) at the city and state levels. Using diagnostic tools and techniques, I pinpointed bottlenecks, latency issues, and signal integrity problems to ensure efficient data flow. I have experience working across multiple network MAN topologies, such as circle, star, and mesh;- Collaboration for Enhanced Infrastructure Resilience: Provide insights on performance bottlenecks and limitations gleaned from real-world data, including feedback on signal strength and modulation received from field teams. Share this information with network engineers and data center administrators to map out the necessary changes and improvements to the MAN infrastructure;- Field Operations Coordination: I ensured seamless infrastructure maintenance across city and state networks by coordinating field teams, collaborating with operational network teams, and planning multi-site maintenance activities;

Americana, São Paulo, Brazil

As a Technical Support Analyst at Byteweb Telecom, I provided comprehensive technical support to a diverse clientele, encompassing both residential and corporate customers. My key responsibilities revolved around:- Troubleshooting and Resolution: I tackled a wide range of technical issues faced by clients, including internet connectivity problems, slow speeds, email configuration challenges, and software usage difficulties, guiding them through the troubleshooting process;- Customer Communication: Building rapport and fostering positive interactions were essential. I actively listened to client concerns, clearly explained technical concepts in layman's terms, and ensured their satisfaction with the provided resolution;- Product Knowledge: In-depth understanding of Byteweb Telecom's service offerings was paramount. I stayed up-to-date on various internet plans, features, and troubleshooting techniques to answer client inquiries accurately and efficiently;- Service Education: I played a crucial role in educating clients about Byteweb Telecom's services. This involved explaining service features, guiding optimal usage practices, and providing configuration assistance for various devices (e.g., routers, modems);- Field Team Coordination: I ensured efficient maintenance of client internal networks (residential & corporate) by coordinating field technician schedules. I prioritized urgent repairs and optimized routes to minimize travel time and downtime;

Bachelor Of Technology, Computer Software Engineering

Bachelor Of Technology, Computer And Information Systems Security/Information Assurance

Computer Technician, Information Technology