Vinicius Dutra Email and Phone Number
Vinicius Dutra work email
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Vinicius Dutra personal email
Since I joined the IT world, back to my 17 years old, I could see the reason why it hook me up: the power that helps people to do more!With huge hardware and software experience, in the last few years I could improve myself to deliver the best support experience I can to customers that rely on Cloud products to deliver their work, making companies to achieve their goals easier.I'm simply passionate for the job I've chosen :D
Pipefy
View- Website:
- pipefy.com
- Employees:
- 502
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Technical Support Engineer CoordinatorPipefyPorto Alegre, Rs, Br
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Senior Support Engineer | Team CoachE-Core Jun 2023 - PresentBrazil -
Support Engineer 3 | Team CoachE-Core Sep 2022 - Jun 2023Brazil- Actively coach and mentor the team- Review the team’s cases to provide feedback - Coach on customer-handling or behavioral skills- Spot trends through case reviews / QA of tickets- Onboard new team members- Update and/or create Standard Operation Procedures- Improve soft skills across the team by coaching and delivering training and refresher courses- Hold regular 1:1s with team members- Complete leadership training tasks that pertain to the specific level of Team Coach, and apply those skills with the current team- Assist Team Lead with KPIs and trends in the team
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Support Engineer 3 | Support SpecialistE-Core Jul 2021 - Sep 2022Rio Grande Do Sul, BrazilResponsible to support Confluence Cloud and Atlassian Access products in the AMER geo, covering critical issues from other timezones when it is needed (EMEA and APAC), working on issues of medium, high, and critical complexity.Handles customer and some internal escalations of other engineers that might get stuck troubleshooting issues.Ramp up new hires of products under the team's umbrella, escalate tickets to the development team when needed, and is able to assist other teammates with their own career development.
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Support Engineer 2E-Core May 2020 - Jul 2021Porto Alegre, Rio Grande Do Sul, Brazil
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Support EngineerE-Core Jan 2019 - May 2020Porto Alegre, Rio Grande Do Sul, Brazil
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Application Support AnalystStefanini Sep 2018 - Jan 2019Porto Alegre, Rio Grande Do Sul, Brazil- Support all the non-production environment of the Dell client - Solve incidents generated by the alerts from the monitoring tools - Check and manage alerts from the monitoring tools, doing a proactive troubleshooting - Deploy the changes which the developers' team does in the non-production environments, following the content instructions - Help to add or improve the knowledge base documents -
Application Support InternDell Aug 2017 - Sep 2018Eldorado Do Sul, Rio Grande Do Sul- Solve issues related to the applications which the company uses, with the global team- Help to create and improve the knowledge base by documenting the troubleshooting of new issues- Propose process improvements related to the work segment- Help sharing the knowledge to new team members- Identify the needing and urgency of the customer in the received incidents -
It Support AssistantScania Group Apr 2011 - Mar 2017Eldorado Do Sul- Hardware and software maintenance, network infrastructure, server administration and telephone equipment support- Responsible for the assessments management, IT third-part contracts- Provide remote or presence support to the employees on all the subsidiaries of the company- Find new solutions and resources to constantly improve the infrastructure
Vinicius Dutra Skills
Frequently Asked Questions about Vinicius Dutra
What company does Vinicius Dutra work for?
Vinicius Dutra works for Pipefy
What is Vinicius Dutra's role at the current company?
Vinicius Dutra's current role is Technical Support Engineer Coordinator.
What is Vinicius Dutra's email address?
Vinicius Dutra's email address is vi****@****ore.com
What schools did Vinicius Dutra attend?
Vinicius Dutra attended Uniritter, Uniritter, Escola Estadual Dr Solon Tavares.
What skills is Vinicius Dutra known for?
Vinicius Dutra has skills like Customer Experience, Servicenow, Troubleshooting, Microsoft Office, Active Directory, Enthusiastic, Empahtic, Extroverted, Communicative, Microsoft Sql Server, Microsoft Word, Microsoft Excel.
Who are Vinicius Dutra's colleagues?
Vinicius Dutra's colleagues are Marcos Gasparin, Beatriz Reis, Lucas Romero, Felipe Borer, Natália Goulart, Eduardo Lunardi, Lucca Moschem.
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