Vinicius Dutra

Vinicius Dutra Email and Phone Number

Technical Support Engineer Coordinator @ Pipefy
Porto Alegre, RS, BR
Vinicius Dutra's Location
Porto Alegre, Rio Grande do Sul, Brazil, Brazil
Vinicius Dutra's Contact Details

Vinicius Dutra work email

Vinicius Dutra personal email

n/a
About Vinicius Dutra

Since I joined the IT world, back to my 17 years old, I could see the reason why it hook me up: the power that helps people to do more!With huge hardware and software experience, in the last few years I could improve myself to deliver the best support experience I can to customers that rely on Cloud products to deliver their work, making companies to achieve their goals easier.I'm simply passionate for the job I've chosen :D

Vinicius Dutra's Current Company Details
Pipefy

Pipefy

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Technical Support Engineer Coordinator
Porto Alegre, RS, BR
Website:
pipefy.com
Employees:
502
Vinicius Dutra Work Experience Details
  • Pipefy
    Technical Support Engineer Coordinator
    Pipefy
    Porto Alegre, Rs, Br
  • E-Core
    Senior Support Engineer | Team Coach
    E-Core Jun 2023 - Present
    Brazil
  • E-Core
    Support Engineer 3 | Team Coach
    E-Core Sep 2022 - Jun 2023
    Brazil
    - Actively coach and mentor the team- Review the team’s cases to provide feedback - Coach on customer-handling or behavioral skills- Spot trends through case reviews / QA of tickets- Onboard new team members- Update and/or create Standard Operation Procedures- Improve soft skills across the team by coaching and delivering training and refresher courses- Hold regular 1:1s with team members- Complete leadership training tasks that pertain to the specific level of Team Coach, and apply those skills with the current team- Assist Team Lead with KPIs and trends in the team
  • E-Core
    Support Engineer 3 | Support Specialist
    E-Core Jul 2021 - Sep 2022
    Rio Grande Do Sul, Brazil
    Responsible to support Confluence Cloud and Atlassian Access products in the AMER geo, covering critical issues from other timezones when it is needed (EMEA and APAC), working on issues of medium, high, and critical complexity.Handles customer and some internal escalations of other engineers that might get stuck troubleshooting issues.Ramp up new hires of products under the team's umbrella, escalate tickets to the development team when needed, and is able to assist other teammates with their own career development.
  • E-Core
    Support Engineer 2
    E-Core May 2020 - Jul 2021
    Porto Alegre, Rio Grande Do Sul, Brazil
  • E-Core
    Support Engineer
    E-Core Jan 2019 - May 2020
    Porto Alegre, Rio Grande Do Sul, Brazil
  • Stefanini
    Application Support Analyst
    Stefanini Sep 2018 - Jan 2019
    Porto Alegre, Rio Grande Do Sul, Brazil
    - Support all the non-production environment of the Dell client - Solve incidents generated by the alerts from the monitoring tools - Check and manage alerts from the monitoring tools, doing a proactive troubleshooting - Deploy the changes which the developers' team does in the non-production environments, following the content instructions - Help to add or improve the knowledge base documents
  • Dell
    Application Support Intern
    Dell Aug 2017 - Sep 2018
    Eldorado Do Sul, Rio Grande Do Sul
    - Solve issues related to the applications which the company uses, with the global team- Help to create and improve the knowledge base by documenting the troubleshooting of new issues- Propose process improvements related to the work segment- Help sharing the knowledge to new team members- Identify the needing and urgency of the customer in the received incidents
  • Scania Group
    It Support Assistant
    Scania Group Apr 2011 - Mar 2017
    Eldorado Do Sul
    - Hardware and software maintenance, network infrastructure, server administration and telephone equipment support- Responsible for the assessments management, IT third-part contracts- Provide remote or presence support to the employees on all the subsidiaries of the company- Find new solutions and resources to constantly improve the infrastructure

Vinicius Dutra Skills

Customer Experience Servicenow Troubleshooting Microsoft Office Active Directory Enthusiastic Empahtic Extroverted Communicative Microsoft Sql Server Microsoft Word Microsoft Excel Microsoft Powerpoint Windows Server Windows Environment Out Of The Box Extraverted Prospecting Empathic Enthisiastic Web Logic Goldengate Splunk Jira

Vinicius Dutra Education Details

Frequently Asked Questions about Vinicius Dutra

What company does Vinicius Dutra work for?

Vinicius Dutra works for Pipefy

What is Vinicius Dutra's role at the current company?

Vinicius Dutra's current role is Technical Support Engineer Coordinator.

What is Vinicius Dutra's email address?

Vinicius Dutra's email address is vi****@****ore.com

What schools did Vinicius Dutra attend?

Vinicius Dutra attended Uniritter, Uniritter, Escola Estadual Dr Solon Tavares.

What skills is Vinicius Dutra known for?

Vinicius Dutra has skills like Customer Experience, Servicenow, Troubleshooting, Microsoft Office, Active Directory, Enthusiastic, Empahtic, Extroverted, Communicative, Microsoft Sql Server, Microsoft Word, Microsoft Excel.

Who are Vinicius Dutra's colleagues?

Vinicius Dutra's colleagues are Marcos Gasparin, Beatriz Reis, Lucas Romero, Felipe Borer, Natália Goulart, Eduardo Lunardi, Lucca Moschem.

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