Vinicius Ferrarez Email & Phone Number

Spain

Responsible for managing internal data and devising strategies to enhance customer satisfaction, while collaborating closely with cross-functional teams to understand customer needs and implement impactful changes to enhance our application ecology.● Provided customer service for partners across multiple channels, ensuring prompt resolution for a high-quality experience for our creators.● Devised strategies for mitigating risks associated with online content. Improving AI models for automatic detection of sensitive content, resulting in increased satisfaction ratings year over year.● Collaborated with PR, Trust Safety, and Content teams to address customer concerns, developing new features like user-reported channels, resulting in increased customer retention rates.● Contributed to achieving KPIs, including improving user preferences, retention rates, time users spent on the app, etc.● Facilitated comprehensive onboarding and training for partners and new team members.● Prepared OKRs and progression plans for team development.● Allocated workloads and optimized team productivity.

Remote

● Provided customer service for partners across multiple channels, ensuring prompt resolution for a high-quality experience for our creators.● Collaborated with Policy and Trust & Safety teams to develop and improve policies, resulting in a more robust moderation framework.● Conducted research on content quality and trends, evaluating online content for machine learning models, and optimizing algorithms to enhance user satisfaction metrics.● Led projects to enhance user satisfaction by addressing customer pain points and optimizing platform experience. For instance, conducted user surveys and feedback analysis to understand needs for new features.

County Dublin, Ireland

Responsible for maintaining user safety and enhancing customer satisfaction by providing support to our customer base and enforcing company policies to monitor product misuse. Actively involved in enhancing machine learning capabilities to mitigate risks.● Provided comprehensive customer support for various account-related issues, including password and email problems, as well as situations such as recovering accounts of deceased family members.● Delivered timely and empathetic assistance to individuals experiencing suicide attempts.● Collaborated closely with Legal and Policy teams to ensure the seamless detection and removal of online child abuse and exploitation content.● Continuously refined machine learning models through data analysis to minimize risks associated with disturbing content, such as graphic imagery, suicide content, hate speech, and minor safety concerns.● Conducted research to identify marketing trends for improving machine learning models, thereby enhancing content moderation capabilities.

County Dublin, Ireland

● I assisted merchants via chat and email with account and documentation inquiries, also aiding them in adjustments.● Conducted Customer Due Diligence for merchants on the Google Shopping platform, verifying client identities and ensuring compliance with our terms.● Monitored merchant behaviors, identified suspicious activities, and took immediate action to mitigate fraudulent activities.● Additionally, I provided training for new employees during their onboarding process.

County Dublin, Ireland

● Responsible for reviewing advertisements in the LATAM market for content in English, Spanish, & Portuguese, ensuring strict adherence to Google policies. This involved handling flagged content that required a review of potentially sensitive issues, including ads with grammar errors or policy violations such as hate speech, nudity, graphical imagery, etc.● Collaborated with cross-functional teams in a multicultural environment to analyze client data, leveraging language skills.

Ireland

● As the Coordinator at a prominent hotel, I successfully managed kitchen operations in accordance with HACCP regulations and oversaw the housekeeping team. ● Part of my responsibilities included ensuring optimal customer service during breakfast and addressing any client issues during their stay.

Dublin

● Handled customer service inquiries via phone and email, adhering to established communication procedures.● Collaborated closely with the marketing team on a daily basis to promote and advertise the school's English courses.

São Paulo Area, Brazil

● Monitored and managed transactions made via credit cards or bank checks.● Reviewed transactions, expenses, and invoices to ensure correct and secure processing.

São Bernardo Do Campo

● Negotiated and acquired transportation services, optimizing schedules and determining efficient routes for parts transportation to the factory in São Bernardo do Campo.● Elaborated management's KPIs, managed savings spreadsheets, and maintained supplier records.Updated and created new transportation routes for parts from suppliers to the factory.● Received goods and reported to management, as well as updated Logistics Operation details on "SAP".

Higher Diploma In Science In Web Technologies, Computer Technology/Computer Systems Technology

Relevant Coursework: - Object-Oriented Software Engineering - Server-Side Web Technologies - Introduction to Databases - Web Design.

Business Administration With Emphasis In International Business, Business Administration And Management, General

Italian Language And Literature

English Language And Literature

Welding Technology/Welder

TIG/MIG/MAG Arc Welding Course in Flat, Horizontal, and Vertical Positions. Objective: Develop skills in welding carbon steel.