Vinicius Freitas Email & Phone Number

Asbury Park, Nj, Us

Asbury Park, Nj, Us

New Jersey, United States

Key Responsibilities:- Project Leadership and Management.- Oversee the planning, execution, and completion of IT projects, ensuring alignment with organizational and client goals.- Develop detailed project plans, including timelines, milestones, and resource allocation.- Monitor project progress, making adjustments as necessary to ensure project success.Team:- Assign tasks to team members assigned to projects, ensuring efficient utilization of resources and skills.- Mentor and support team members, fostering a collaborative and productive work environment.Technical Oversight:- Provide expert-level knowledge for various IT systems; including Windows machines and servers; SonicWALL firewalls; Cisco, HP Aruba and Unifi switches; Ubiquiti access points; Office 365; Azure; VMWare and other key technologies.Communication and Client Relations:- Primary point of contact for clients, ensuring clear and effective communication throughout the project lifecycle.- Understand client requirements and translate them into technical specifications.- Address client concerns promptly and effectively, maintaining strong relationships and satisfaction.Vendor and Stakeholder Management:- Maintain productive relationships with vendors, ensuring timely support and proper documentation.Documentation and Process Improvement:- Leverage documentation skills to track and manage project details, vendors, client contacts, and standard operating procedures. - Document troubleshooting processes, configurations, and solutions to enhance team knowledge and efficiency.- Maintain detailed records of project specifications, client solutions, and applications.Advanced Troubleshooting and Support:- Provide high-level technical support for complex issues across various systems and platforms.- Ensure minimal downtime by proactively identifying and addressing potential problems.- Scripted automations to improve client/team's efficiency.- Utilized AI to improve efficiency.

New Jersey, United States

Key Responsibilities:Remote Helpdesk support for various IT systems, including:- Windows 7, 10, and 11 machines- Windows Servers (DNS, DHCP, Print Management, Active Directory, Group Policy Management, etc)- SonicWALL firewalls- Cisco Meraki switches and wireless access points- Cisco & HP Aruba switches- Ubiquiti access points with on-premises and cloud hosting solutions- Office 365 (Exchange Online, Security & Compliance, etc)- Azure AD- Exclaimer Signature Manager- Nursing home equipment (wireless phones, nurse call systems, alert monitoring systems, access control systems, etc)- eFax solutions- Domain hosting on GoDaddy and Cloudflare- UPS systems- Printix (cloud-based printer management and deployment)- Utilized ConnectWise Manage’s ticketing system to enhance board/time management skills.Additional Experience/Briefly worked with:- SQL Servers and databases- VMWare- QuickBooksDocumentation: Leveraged IT Glue’s documentation features to improve documentation tracking and management. Specific documentation activities included:- Maintaining vendor accounts and client contacts- Tracking client solutions and applications- Documenting standard operating procedures for troubleshooting and rectifying issues with specific applications lacking their own documentation- Tracking networking, management, and end-user devices, as well as other equipment critical for understanding and troubleshooting unfamiliar devices- Managing credentials for various management and client portals- Recording detailed networking information for each clientKey Achievements:- Successfully provided remote support and troubleshooting for a wide range of IT systems, demonstrating strong problem-solving skills and technical expertise.- Improved efficiency and accuracy in documentation, enhancing team knowledge and streamlining troubleshooting processes.- Developed strong client relationships through effective communication and prompt resolution of technical issues.

New Jersey, United States

Key Responsibilities:- Client Communication & Project Coordination: Effectively liaised with clients to understand their requirements and coordinate project activities.- Vendor Management: Maintained productive relationships with vendors to ensure timely and accurate delivery of services.- Documentation: Ensured meticulous tracking and maintenance of project documentation.- Specification Establishment: Developed detailed project specifications through comprehensive analysis of client needs.- On-site Support: Provided hands-on support for network overhauls, ensuring smooth implementation and minimal disruption.Key Achievements:- Conducted on-site assessments to gather data on endpoints and networking equipment, facilitating the preparation and coordination of overhaul plans with relevant departments.- Led the execution of network overhauls in nursing homes and small office environments, demonstrating leadership and technical expertise.Technical Contributions:- Configured and prepared various equipment and solutions for network overhauls, including:- Windows Servers- SonicWALL Firewalls- HP Aruba Switches- Cisco Meraki Access Points- Cisco Wireless LAN Controller Access Points- Active Directory (users and groups)- Printer Deployment- Group Policy Management- Apple Device Management with MaaS360 and Azure Endpoint Management- Microsoft Office 365 Licensing and Migration- Email Migration via MigrationWiz- Ubiquiti Access Points

New Jersey, United States

Key Responsibilities:- Diagnosed and resolved hardware issues for kiosks, printers, computers and laptops.- Performed routine maintenance/updates to ensure equipment operated efficiently.- Collaborated with clients to understand their technical needs and provide effective solutions.- Ensured minimal downtime by promptly addressing and fixing technical problems.Achievements:- Successfully repaired and maintained a wide range of IT equipment, improving overall system reliability.- Enhanced client satisfaction through effective communication and prompt issue resolution.