Vinicius Andrade Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Built reports and dashboards for B2B clients to empower and provide visibility about their program's performance using Jaspersolft and Google Data Studio.- Filtered and organized the data and created custom formulas SQL-like for fields & measures.- Combined different reports from multiple data sources in Excel to achieve specific results.- Presented the data and logic behind the reports to validate and meet the client’s needs.- Solved more than 60 ZenDesk requests every month.- Used Jira to escalate technical issues or bugs to appropriate teams for resolution.- Become the dedicated reporting support for Apple Inc., creating multiple reports for their campaigns and monthly, quarterly, and yearly program reviews.

Calgary, Alberta, Canada

Moncton, New Brunswick, Canada

São Paulo, São Paulo, Brazil

Taught the sales processes, store KPIs, best practices, and legislation among our sellers.- Investigated more than 600 requests to identify the root causes of contacts.- Developed 3 new processes to improve the existing flows and reduce the contact rate.- Conducted 2 internal training sessions for 200 people about the new sellers’ process.- Trained 1,200 sellers to ensure the adoption of best practices.

Curitiba, Paraná, Brazil

Managed the franchisees to follow the franchisor model, processes, and brand standards.- Led the franchisees’ support for more than 420 schools.- Coordinated 6 areas: administrative support, commercial support, marketing requests, implantation and opening of the new schools, royalties charge, and debt negotiation.- Designed new features on Salesforce for the franchise department.- Created reports for external audits, resulting in an investment of R$ 200 million.- Developed public speaking skills, presenting events and lives for more than 300 people.

Ribeirão Preto, São Paulo, Brazil

Supported schools in the south and southeast regions to increase their student portfolio.- Increased our student base by 13% through strategic planning aimed at improving the process of attracting new students and avoiding churn in 8 schools in the group.

Venice, Veneto, Italy

- Managed the organization and cleaning of the ship's public areas.

Ribeirão Preto, São Paulo, Brazil

- Developed finance and marketing consultancy for small entrepreneurs.

Ribeirão Preto, São Paulo, Brazil

- Managed the public attendant.- Became financial assistant.