In my current role, I lead three different roles that supports the LATAM Sales Organization:- Solution Engineering for HLA - Supporting all sales segments for hispanic countries.- Solution Architecture for LATAM- Value Engineering for LATAM

• Provide business consulting and product expertise (SME) to customers enabling comprehensive solution to be delivered to the market• Facilitate product discussions and white boarding for project implementation and technical solutions from one to many applications, including CRM solutions• Determine the scope of the implementation solution and the resources required to successfully complete projects• Identify use cases, roles and other business requirements for each project• Develop solutions for clients implementations, product extensions and enhancements• Produce and manage client-facing documentation• Conduct implementation pilots and help customer envision final solution• Train new clients on the essentials of DocuSign systems to get them started on implementations• Identify areas for process improvement within the Professional Services organization and make recommendations to Management• Collaborate on technical proposals• Oversees the onboarding process for new customers to ensure adoption and customer success, and provides expert consultation on the DocuSign product.• Serves as subject matter expert for our DocuSign for Salesforce, DocuSign for Microsoft and others connectors and regularly works with our engineers and developers to discuss enhancement request and to triage bugs.• Develop risk mitigation plans