• Recruited to onboard new client with $50MM+ annual freight spend• Transitioned client legacy system to UPS SCS proprietary program• Client’s customer base included over 250 customers, both domestic and international• Moved 750 units on ~15 truckloads shipments per day• Successfully converted all freight movement to UPS SCS within 30 days• Increased shipping capacity by 125%, exceeding customer’s production capacity• Improved productivity and efficiency through freight consolidation and dedicated lanes • Developed new set of metrics, including Cost-Per-Hundred-Weight Cost-Per-Lane, Cost-Per-Mile Spend-By-Mode• Created reports on daily, weekly, monthly, and quarterly intervals • Daily shipment recap and shipments by mode report • Weekly freight summary and accrual report for finance/account department • Monthly freight summary, accrual report, spend by mode report, and spend by lane report • Quarterly QBR presentation developed and presented to customer's CEO, CFO, VP of Marketing, and Executive Director of Operations

Managed a fleet of 50+ drivers, using web based programming and AS400, to ensure on time pick-ups and deliveries, prevent, identify or resolve potential service issues; ensured quality customer service to grow new customer base and increase volume from current customers• Analyzed market trends and load balance reports to identify strengths and weaknesses of freight lanes to continuously improve asset utilization• Maximized driver efficiencies by identifying areas for improvement for each driver using TPI reporting and individual financial reports• Consistently exceeded quality performance metrics for company goals in areas including availability and utilization

• Contributed to Total Service Integration project, a critical Customer Service initiative • Verified and updated data for hundreds of detailed Customer Profiles to ensure customer data integrity and aid in the growth of CSX’s customer service levels• Performed backend testing of new IT department programming changes to the company’s internet and mainframe systems, serving as a bridge between IT and Business Systems group• Created detailed disaster preparedness reports which organized hundreds of employee’s data into easy to read reports for emergency evacuation preparedness

Created databases for organizing data and carrying out projectsImplemented strategies for searching for and correcting database errors made by previous employees and/or bad dataOrganized, condensed, and bundled thousands of database sheets with corrections and updated data to satisfy customer specificationsSuccess rate far exceeded customer expectations