AWS Infrastructure design, migration and Administration Azure infrastructure administration, security and complianceMicrosoft Sentinel Implementation and AdministrationMicrosoft 365 administration and LicensingIntune administration and deploymentCloud migration Cloud Networking and DNS

Windows Server maintenanceScripting solutions to automate tasksAzure Active DirectoryCisco Meraki ecosystem migrationRemote Machine Farm Setup and Upkeep Deployment of New Hardware and software in large Scale

Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Use of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance. Develop, implement and maintain a culture of continuous improvement around maintenance & support, processes, tools, standards, and overall performance of support provided by the team. Maintaining open lines of communication with department and area managers, team members and other departments to ensure the most efficient operations for the Service Desk and the IT department as a whole;

Field Service activities such as PC, notebook, network and Mobile support, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Setup of new workstations with the use of cloning and deployment tools such as Norton ghost and WDS. Audio Visual and conference support as well as VIP clients.

Provided support for hardware and software of Windows XP and Windows 7 clients, Tasked with planning and performing scheduled maintenance upgrades. Performing email backup and office support. Set-up domain users and add domain users in the Active Directory.