Vinit Fernandes Email & Phone Number

Mumbai, Mh, In

Navi Mumbai, Maharashtra,India

★ Technical assistance and customer service to the team, as well as knowing warranty conditions and the nature of part failures. If necessary, coordinate with the warranty staff and submit the SGA.➤ KEY RESULT AREAS● Monitoring after-sale service operations to ensure client satisfaction and continued business.● Formulating a strategic plan to boost the dealership's revenue.● Producing a daily report on KPI and workload usage with the aid of analytic tools.● Examining and analyzing advisor performance and assisting them to improve.● Inspiring the team and labor force to achieve the monthly objective; guiding, mentoring, and evaluating the performance of team members to ensure efficiency in process operations and achievement of individual and group objectives.● Maintaining consistent irate clients and assisting them in comprehending the genuine problem-solving component.● Service operations with an emphasis on establishing and simplifying systems as well as executing policies and procedures.● Assisting and supporting management in their efforts to unite and reach star status, as well as ensuring the highest quality of service at all times.● Integrating daily duties with the direct report.● Conduct customer service and technical explanation training for employees.● Recognizing technical error codes with the use of diagnostic instruments.

Navi Mumbai, Maharashtra, India

★ Experienced Service Manager directs crews in project management. Hires, trains and supervises staff for maximum productivity. Engages customers to confirm satisfaction with service and build and retain accounts.➤ KEY RESULT AREAS● Supervised the office's front desk's decorum, Daily updates to KPI reports.● Performed research and analysis based on the performance of each advisor, assisting them in improving weak areas.● Prepared daily status reports for the workshop & motivated the Service Advisor to reach the monthly goal.● Directed irate consumers and assisted them in comprehending the true nature of the problem in order to address it.● Assisted and supported the management in uniting and achieving the goal for the star.● Provided training on the CSI KPI to the service staff.● Transmit monthly service skill matrix reports for each individual.● Prepared the service workers to attain a higher grade on the level examinations.

Mumbai Area, India

★ Experienced Auto Manager with a strong background in customer relations and sales in industries such as retail and financial services to entertainment and communication.➤ KEY RESULT AREAS● Explaining the new automobile's features as a Senior Sales Executive for Corporate Sale and Customer Sales.● Tracked vehicle sales for each team member.● Generated and displayed the monthly sales report (Corporate Sales).● Demonstrated the vehicle's specifications to the MNC and public transportation committee.

Mumbai Area, India

Mumbai, Maharashtra, India

Bachelor Of Business Administration - Bba, Retailing And Retail Operations

Industrial Training Institute, Automobile/Automotive Mechanics Technology/Technician, A

High School Diploma, High School/Secondary Diplomas And Certificates, A

Automobile Dip Engineering, Automobile, A