○ Virtual Desktop and VMware Administrator. ○ Managing Active Directory accounts, Email ID creation to access servers, providing required folder access for clients, assigning required licenses to accounts using Azure Active Directory.○ Working on Escalated tickets and resolution of P1 and P2 tasks ○ System administrator and Microsoft license provisioning ○ Manage Desktop Devices (hardware, software and connectivity) through incidents Troubleshooting MAC and Windows devices (Hardware and Software) through incidents. ○ Troubleshooting all store related hardware and software devices like store servers, back office PC, registers, pin pads, printers, scanners, wired and wireless network and RFID devices. ○ Ping ID Federate admin and Multi Factor Authentication setup, installation and administrator ○ Closing the Incidents and Service request before SLA and FCR breach ○ Office scanners, printers, Desk phones and other computer peripheral troubleshooting ○ Creating tickets for the issues faced by the end users by using the ticketing tool like Cherwell Working on VPN related issues faced by end users ○ Working on the Application issues and System login issues ○ Guiding both store and associates for remote troubleshooting.

• Expertise in logical identity and physical access management (Identity Access Management) and Risk Management.• To perform multiple specialties related to the delivery of security and risk management services to clients. • Sphere of responsibility ranges from a single client account to multiple clients. • Managing Active Directory accounts, Email ID creation to access servers, providing required folder access for clients, assigning required licenses to accounts using Microsoft Admin Center Etc