Vinitha Jayan Email & Phone Number

Ernakulam, KL, IN

Kochi, Kerala

Kochi

 Extensive exposure and expertise in Corporate trainings, Campus Recruitment Trainings/ Employability Skill trainings, Teachers Training and Soft skills and Life Skills enhancement trainings. Adept in effective training need analyses, state-of-the art content development and training methodology and consistently ensuring excellent feedback from across.

Kochi, Infopark, Kerala

• Managed Global role of operations and Training activities of Travel & Expense, Customer Service desk and Accounts Payables Indexing Teams).
• Coordinated with support departments to identify training needs and develop training programs for smooth operational performance.
• Motivated team members and helped them reach their true potential by delivering soft skills training and motivational speeches.
• Conducted Soft Skills training in areas of Communication skills, Personality development, Empathy, Time management, Business Etiquettes, English Language Labs etc.
• Conducted team building and fun activities to motivate and develop greater coordination among team members.
• Delivered client presentations with utmost focus on value added projects and continuous improvement initiatives.

Kochi

• Ownership and day to day management of Payments and Vendor Master Team.
• Implemented process and productivity improvement initiatives.
• Ensured transactions and functions are performed in a controlled manner with utmost accuracy and client satisfaction.
• Built excellent rapport with client and management.
• Mentored and groomed the team members to be capable for next level
• Identified training needs and providing quality training to team members

Hyderābād Area, India

• Wrote management related articles for a knowledge management website called TheManageMentor.com.
• Wrote knowledge mailers on "Sales Management & Selling skills"​, "Competitive Marketing Strategies", “Consumer Behaviour and Market Research”, “Entrepreneurship” and “Sector updates.”

Bangalore

• Transitioned successfully the Approvals Data Management process from Germany to Bangalore.
• Managed day to day Budget and Purchase approver setup with utmost accuracy.
• Handled critical calls with the client and providing solution for any teething issues.
• Managed Approvals Data Management Team - including staff, workload and reporting.
• Provided support to the customer service desk and accounts payable team in extracting authority and budget limit of system approvers.

Bangalore

• Customer Service Analyst & Process Trainer (July 2004 to July 2005)Key Responsibilities:
• Exhibited thorough knowledge of the SAP financial tool to resolve the external and internal queries related to accounts payables.
• Delivered solutions with utmost customer satisfaction.
• Handled escalation calls and high priority e-mails from Business areas and the vendors.
• Conducted Quality analysis of the e-mail responses and tracked quality scores for individual team members.
• Based on analysis identified improvement areas, located process gaps and detected training needs.

Pune

• Planning, developing and monitoring the performance of the executives.
• Provided state of art training in customer service and customer delight.
• Coordinated with customers to understand, analyse and translate customer requirements.
• Provided daily, weakly & monthly reports on team performance.
• Organized activities to build and maintain an excellent rapport with Club Mahindra Members.

Secunderabad

• Administered Talisma - an e-CRM software package, which enabled e-service solution to handle the knowledge queries of the members.
• Trained the Member services team with the efficient use of the e-CRM package.
• Set up rules as administrator to monitor and control the flow of queries to the member services team.
• Have done extensive Internet Research for Content Development and Knowledge Management.
• Coordinated with the content development team to provide most appropriate content and case studies related to customer interest.
• Sourced and drafted knowledge responses related to HR, Finance, Marketing, IT, Manufacturing and Career planning.

Changanacherry-Kerala

• Gave lecture on the curriculum papers of B.A Communicative English.
• Conducted seminars and workshops on Business Communication, Time Management, Empathy, Personality Development etc.
• Guided and counselled the students in their summer projects and career planning.

Pune

• Nodal contact for the complete office administration.
• Supervised the shop floor activities to ensure timely and qualitative delivery of goods to the customers.
• Inventory and Purchase management.

Master Of Business Administration - Mba, Marketing

Bachelor Of Science (Bsc), Chemistry, Distinction

Activities and Societies: Quiz competition Club

Master Of Business Administration (M.B.A.), Marketing & Finance, First Class

Activities and Societies: Recitations, dance competitions/Fun activities, anchoring events Active participations in schools co-curricular.

Master Of Business Administration - Mba, Marketing, First Class