As a Data Analyst, my responsibilities include providing data training, cleansing support, and validation for use in Excel, metrics, and reporting. I am highly experienced in employing data cleansing techniques, Excel pivot tables, formulas, and charts to extract valuable insights. I also possess proficiency in Python, Power BI, and Advanced Excel, enabling me to analyze and present data in a clear and effective manner.

Human Intelligence Professional: Maintained confidentiality of sensitive data, identified and reported errors, and organized databases. Strong attention to detail, problem-solving skills, and team player.QA Professional: Skilled in creating and executing test cases and plans, identifying and reporting bugs, and collaborating with development teams. Proficient in compatibility and performance testing, and experienced in functional, regression, and exploratory testing. Participated in Agile development sprints and maintains detailed documentation.

My main responsibility as a team member was to handle customer escalations and improve the customer experience through phone, email, and in-person interactions. I also maintained outbound calls, follow-ups, lead qualifications, and management records to meet weekly and monthly targets. I provided active feedback on customer behavior, market demands, and competition to the marketing team. Additionally, I prepared and checked legal documents related to visa matters, and kept up-to-date with immigration legislation. Through my efforts, I contributed to the smooth operation of counsel-related processes while maintaining high accuracy and quality.

As a process and quality associate, I have gained invaluable experience in maintaining individual productivity by setting day-wise and month-wise targets and ensuring their achievement. I have exceeded client expectations by consistently delivering a high level of accuracy in my work. My utilization rates have remained above 96%, and I ensure that my attendance percentages are always higher than the company's expectations. I have played a crucial role in mission-critical processes that have a direct impact on our customers, which has helped to enhance their satisfaction levels.