Oversee rental agents' activities, including customer interactions, vehicle reservations, and rental agreements.Ensure agents provide excellent customer service and adhere to company policies and RTA regulations.Manage the rental fleet, including vehicle maintenance, inspections, and scheduling.Optimize fleet utilization to maximize revenue and minimize downtime.Supervise non-rental aspects, such as vehicle cleaning, maintenance facilities, and logistics.Ensure all vehicles are well-maintained, clean, and ready for rental at all times.Dispatch Management:Oversee dispatch operations to ensure timely vehicle delivery and pickup.Coordinate with drivers and agents for efficient dispatch processes.Lead and manage a team of 30-40 employees, including rental agents, drivers, and support staff.Provide guidance, coaching, and performance evaluations to team members.Compliance with RTA RulesStay updated on UAE RTA regulations and ensure full compliance in all operational aspects.Implement RTA requirements related to vehicle inspections, permits, and documentation.Address customer inquiries, complaints, and requests promptly and professionally.Implement strategies to enhance customer satisfaction and loyalty.Cost Management:Monitor operational expenses and implement cost-effective measures.Optimize resource allocation to achieve budgetary goals.Ensure the safety and security of vehicles, employees, and customers.Develop and enforce safety protocols and emergency response procedures.Performance Metrics:Establish key performance indicators (KPIs) to assess operational efficiency and effectiveness.Regularly analyze data to identify areas for improvement.Technology Integration:Implement and utilize rental management software and tracking systems for fleet and operations management.Regulatory Compliance:Collaborate with regulatory authorities, such as RTA, to maintain necessary permits and licenses.Ensure all vehicles meet safety standards

 Researching and identifying sales opportunity, generating leads, target identification and classification. Reaching out to new customers and making presentations or pitches Understanding the client requirements and then customizing the outlining the benefits of product/ services. Educating & informing the customers on the beneficiary nature of the products & offers for services(Car Rentals) & make them aware as well. product/ services as per their needs Achieving the monthly targets. Maintaining relationship with all potential and existing clients Ensuring proper servicing and after sales support to clients Data reporting to management and gathering market intelligence Taking the ownership of answering & responding to the customer calls to solve their query. Giving the required suggestions of the accessories or other additional products(Like baby seats or GPS) to the customers. Responsibility to rotate offers and advertisements for the promotion of the services. To manage the records properly as well.

BPR Transition Projects:. Worked as Project analyst on BPR (Business Process Reengineering) project for process flow and documentation..Transitioning information from Transition team into Microsoft Visio flows and creating a documentation of how different process needs to be conceptualized in India.- Sales Research:. Assisting Inside Sales department in the Market research and leads report generation. . Part of the field sales team in generating leads with companies in selling TEM (Telecom Expense Management) application and demo presentation, on finalizing the deals.. Looking after Market web research in non-financial segment.. Trouble shooting customer queries and providing immediate actions.- Contract Renewals:. Working as a Contract Renewal Specialist, renewing the contracts of the existing customers with Avotus and handling the process documentations and SOPs.. Visiting client on quarterly basis to renew contracts, to understand what sort of upgrade they want.- Saleforce Administration:. Taking care of entire process & operational activities.. Ensuring proper client coordination & account management.. Handling the CRM administration for whole of India and Onshore counterparts.. Ensure all business processes and workflows are supported and facilitated by Salesforce.com.. Coordinate weekly meetings with internal operations and sales teams to evaluate and improve business processes to meet current objectives.. Manage projects to implement new teams and workflows on to Salesforce.com. . Prepare business cases for Executive team to support critical business decisions. . Ensure strategies and database maintenance routines are in place.. Manage subcontractor relationships pertaining to Salesforce.com system administration and support. . Perform Salesforce.com general system administration.. Generation of reports and dashboards for top management, for monthly and quarterly forecast of sales..Training new members to navigate sales force.

Worked as Sr. Insurance analyst, dealing with the Undewriting notes for Friends Provident, British Insurance company.