Vinitkumar B. Jaiswal Email & Phone Number

Berlin, De

Navi Mumbai

Managing IT infrastructure of 12 branches across India from HO.Managing Team of support engineers for desktop, servers, and application support.IT Budgeting and cost reduction planning and implementation.Planning and IT setup implementation of new office and warehouse locations.Vendor coordination and vendor management.Weekly and monthly Report Generation for Call analysis, up time report etc.Monitor calls of all engineers.Delegating jobs to engineers and taking continuous follow up with them.Managing the Hardware and software inventory.Managing IT Audits.Team Building and Team management.Providing Citrix Application and JDA (ERP) Support.Measuring the IT performance with the define SLA.Regular review of IT expenses and cost reduction in the IT expenses.Defining, documenting and implementing IT policies and Procedures.Defining and documenting SOPs (Standard Operating Procedure) for ITDisaster Management planning, documentation and implementationTraining and making the users aware on company Information Security policies.Coordinating with different functions and provide the solutions for process improvement.Review with Remote branches on IT services and performance.Coordinating with Global Team in US (North America and Hong Kong) for Global issues and for any new Projects assign by the global team.Implementation of new tools and applications for providing better support to the users.