Vinit Patel Email and Phone Number
Vinit Patel work email
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Vinit Patel personal email
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“Dynamic and Aspiring IT Management professional with 17 years of experience in initiating process improvements and delivering sustained results. Adaptable and Transformational leader with the ability to work independently with proven record of building relationships, managing major projects from ideation to completion, designing optimization strategies and supporting individuals to succeed.Skilled in strategizing and leading cross-functional teams empowered in making critical decisions in challenging environment to bring fundamental changes while demonstrating confidence, effective communication and exceptional presentation skills.”• Over 15 years of experience with customer service, networks, web development and troubleshooting computers• Over 9 years experience working in SAP environment with intermediate knowledge in business and inventory management module• In-depth knowledge in Software Development Life Cycle, modeling methodologies and databases • Organized, detail oriented and able to perform multiple tasks with ease in a fast paced environment• Strong communication and networking skills with the ability to describe complex issues in layman terms• Enthusiastic, self-motivated individual who easily learns and keeps up-to-date with new technologies• Flexible, adaptable hard worker who can work independently and equally well in team environments• Exceptional time management, analytical and problem solving skillsSpecialties:IT ManagementProject ManagementData AnalyticsWeb developmentObject Oriented Analysis and DesigningTechnical SupportTroubleshootingTechnology OnboardingInformation Security
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Senior Manager Information Security (Privileged Iam)CibcMarkham, On, Ca -
Senior Manager, Information Security (Iam)Cibc Oct 2022 - PresentToronto, Ontario, Ca
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Sr. Manager/Product Owner - New Hire Technology OnboardingCibc Jun 2020 - Sep 2022Toronto, Ontario, Ca• Implemented Agile strategies to deliver 90% Onboarding services by Day-1• Delivered 94% Core Onboarding services before Day-1 in FY21 & FY22 for ~20K New Hires• Created Real-Time Performance Dashboard for Service Delivery and Performance Analysis• Reduced average turnaround from 5.1 days (FY20) to 2.8 days (FY21)• Successful Day-1 for 90% COOPs over past 4 quarters• Defined Product vision and maintained depth & quality of work while prioritizing product backlog• Lead continuous improvement of product over long-Term• Defined work in user-centric term, highlighted the outcomes, pains or gains that are being addressed• Provided teams with autonomy to come up with the most appropriate solution• Maintained clear and open communication with sponsor and leadership by raising impediments & roadblocks quickly to ensure timely delivery of objectives• Established and maintained a constructive relationship between all service provider and the business partners with clear understanding of CIBC Policies and Procedures• Identified changes to the customer environment and technology trends that could potentially impact the type, level or utilization of services provided• Established clear goals and priorities for the team, coached and mentored team members for high performance
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Senior Manager, Service Request ManagementCibc Sep 2019 - Aug 2020Toronto, Ontario, CaEffectively lead and develop a team of high performing individuals within Service Request Management, taking full accountability of required work efforts and ensuring timely delivery of Service • Participate in Intake project streams in order to gather requirements to represent the customer & analyst needs while adhering to CIBC Policies and Procedures • SRM Lead for many initiatives in the EUS Transformation workstream including, but not limited to, Service Catalog Optimization, Banking Center and Contact Center ServiceNow Onboarding, Request Automation, Knowledge Management, BOT implementation and Self-Service Portal
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Manager, Service Request ManagementCibc Aug 2018 - Sep 2019Toronto, Ontario, Ca• Effectively lead and develop a team of high performing individuals within Service Request Management, taking full accountability of required work efforts and ensuring timely delivery of Service• Provide encouragement to team members, including communicating team goals and identifying areas for new training and effective delegation to grow team members• Maintain a knowledge of operational scope & coverage, areas of support, customer profiles and new business efforts to achieve Service Level Objectives• Participate in Intake project streams in order to gather requirements to represent the customer & analyst needs while adhering to CIBC Policies and Procedures
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Project Manager, Windows 10 Migration ProgramCibc Mar 2018 - Aug 2018Toronto, Ontario, Ca• Plan, deploy and implement Windows 10 migration across all CIBC Banking Centers• Engage Engineering Teams, Technical Consultants and Business Analysts to ensure efficient execution• Prepares weekly project status reports for PMO and stakeholders• Host Daily PIR meetings with appropriate teams to discuss deployment, post-migration & ongoing issues• Plan, track, coordinate and adjust deployment schedules to accommodate other parallel projects• Manage the Banking Center build to include the rollout of SCCM installable application packages• Application readiness testing and creating new builds to include additional applications as required • Coordinate UAT, SIT, DIT & Pre-PROD testing for any change in builds or application version upgrades
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Team Leader, Service Request ManagementCibc Apr 2017 - Mar 2018Toronto, Ontario, Ca• Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort• Provides quality customer service, including interacting with internal clients, assisting with urgent expedites, and effectively handling client escalation• Analyze, maintain and recommend updates on Knowledge Base documents consistently• Assist, coordinate and document procedures for special projects and new initiatives• Supports team manager and performs management duties when manager is absent or out of office• Provide encouragement to team members, including communicating team goals and identifying areas for new training or skill checks• Develops strategies to promote team member adherence to company regulations and performance goals• Monitor team performance and report on metrics• Recognize and celebrate team and team member accomplishments and exceptional performance
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Analyst, Service Request ManagementCibc Aug 2016 - Apr 2017Toronto, Ontario, Ca• Process, validate and approve service requests across multiple LOBs as part of the service request management team with special attention to maintain SLAs• Monitor and maintain multiple mailboxes and assign work to other analysts as the workflow coordinator• Adhere to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards• Support special projects, initiatives and escalations as and when assigned by management team• Identify and remove obstacles in the way of optimal team performance as a backup Team Leader
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System Support AnalystCibc Nov 2013 - Aug 2016Toronto, Ontario, Ca• Maintain and support CIBC's technical infrastructure which includes, but not limited to: Employee Workstations, Servers, Networks, Printers, Firewalls, Phone Systems, Internet Connections, VPN, etc• Escalate technology issues to the appropriate application support and technology infrastructure groups • Successfully prioritize and manage multiple requests, service calls and activities typically working under pressure• Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards• Adopts new functionality and expands use of current systems in new program areas including preparing documentation for end users, assisting in setup and providing ongoing maintenance• Provide services to CIBC’s Corporate, Branch, Wood Gundy and CIBC Mellon Clients to resolve issues pertaining to all supported applications
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System Support AnalystIbm Canada Ltd. Dec 2012 - Nov 2013• Analyze and resolve issues pertaining to but not limited to VPN, SSO, Citrix, Desktops, Laptops, AS400 mainframe systems, Network Resource Access, Active Directory and SharePoint• Implement methodologies to improve first call resolution, managing client perceptions and building strong internal relationships• Analyze performance through various statistical and reporting methods and implement changes necessary to improve• Identify and address complex issues using strategic business/technical concepts and resolve in a timely manner avoiding significant impact.• Mentor, coordinate and provide orientation and training for other Analysts• Engage appropriate application teams for resolving critical and time-sensitive issues.• Coordinate support effort for live solution implementations• Develop, rectify and improve knowledgebase and documentation for better assisting clients, by creating ‘user guides’, ‘procedure checklists’ and ‘how to’ task lists
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Network Support SpecialistThe Home Depot Canada Mar 2010 - Dec 2012Toronto, Ontario, Ca• Troubleshoot and maintain workstations, servers, printers, mobile ordering systems, fax machines and computers including POS registers saving the organization over $10000 annually• Key person responsible for internal calls applying to server issues and all system upgrades• Monitor functioning of hubs and all active ports• Coordinate projects with vendors, telecommunication companies, customers, other divisions of the Information Services Department and other entities as required• Identify computer hardware, software and telecommunication malfunctions and take appropriate action to resolve issues ensuring data/system integrity• Analyze problem (technical and operational) and engage IT Service staff and/or vendor representative to resolve issues.• Assist in the acquisition, installation and configuration of computers. Peripheral devices, servers and voice systems• Trained more than 15 other specialists to perform the same duties for different locations • Continue most of the duties performed as an Operations Analyst -
Asst. Operations AnalystThe Home Depot Canada Apr 2008 - Mar 2010Toronto, Ontario, Ca• Generate & analyze key metrics reports on the SAP BI reporting system• Order technical equipment, stationery, first aid, sanitation and safety supplies for the store• Balance and handle the store Vault system with an enormous amount of currency • Maintain employees’ records, time logs and process expenses and reimbursements for them• Verify product deliveries, prepare and process vendor payments• Prepare, monitor and analyze reports for project and budget analysis• Implement and improve overall operational practices and procedures to provide better results
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Special Services RepresentativeThe Home Depot Canada Aug 2007 - Apr 2008Toronto, Ontario, Ca• Create, maintain and follow up on special orders and install sales• Interact with vendors, installers and customers to ensure timely delivery of orders• Resolve customers issues and sales over phone or in person• Maintaining relevant information in keeping it organized and accessible for future references
Vinit Patel Skills
Vinit Patel Education Details
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Ryerson UniversityIt Management -
Mcmaster University Continuing EducationIt Project Management
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University Of MumbaiComputer Engineering
Frequently Asked Questions about Vinit Patel
What company does Vinit Patel work for?
Vinit Patel works for Cibc
What is Vinit Patel's role at the current company?
Vinit Patel's current role is Senior Manager Information Security (Privileged IAM).
What is Vinit Patel's email address?
Vinit Patel's email address is vi****@****hoo.com
What schools did Vinit Patel attend?
Vinit Patel attended Ryerson University, Mcmaster University Continuing Education, University Of Mumbai.
What skills is Vinit Patel known for?
Vinit Patel has skills like C++, C#, Visual Basic, .net, Sql, Html, Css, Php, Xml, Web Services, Visual Studio, Sql Server Management Studio.
Who are Vinit Patel's colleagues?
Vinit Patel's colleagues are Tarun Jairath, Sahil Mahajan, John Jamieson, Kimberley-Ann Bernard, Daniella Paiano, Ashis Gaur, Csm, Jennifer Holmberg.
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