Vinit Patel Email & Phone Number

Mississauga, On, Ca

North York, Ontario, Canada

Vadodara Area, India

- Responsible to improve client experience by managing client requests end-to-end andworking with the Digital Communications Management and production teams- While taking complete ownership of client requests, co-ordinate, raise and assign service tasksto service production and other cross-departmental teams. And assist in the management ofclient expectations on the delivery of the service requests- Proficient in resource management and managed projects with hands-on experience onMavenlink and Float- Proficient in running successful process operations & experience in developing procedures,service standards for business excellence and client delights- Work under managed schedules and timelines, and have implemented project schedules fortasks based on project plans from start to finish, estimated project budgets, with 95% on timeor accelerated delivery rate for more than 200 clients- Maintaining relationships with clients to achieve quality product and service norms by resolvingtheir service-related critical issues, ensuring minimum TAT- Worked independently, handle multiple responsibilities concurrently, and work efficientlyunder deadline pressure in a fast paced environment- Responsible to identify processes that require automation/scripting that negates/minimizes manual intervention- Creating and fostering a healthy environment that facilitates the high performance of the teammembers and accomplishments of organizational goals- Possess excellent interpersonal, communication, and organizational skills with proven abilities incustomer relationship management and planning

- Specialized in corporate and IR websites, developed built basic to complex websites andlanding pages, dashboards and online applications using Drupal, PHP, ASP.NET, HTML5, Java,JavaScript, JQuery, CSS3, AJAX, SASS- Collected, defined and translated user requirements into project designs and implementationplans including CMS migrations from Site core to Drupal and vice versa- Created eye-catching and functional digital design concepts across various platforms tostrengthen company brand and identity- Completed full redesigns of existing websites to improve navigation, enhance visuals andstrengthen search engine rankings with versioning systems to be git, bitbucket, JIRA and FTPservers- Oversaw projects and programs that adhered to both client branding and responsive webstandards. Designed, developed, and maintained company product gallery- Represented web team at meetings with executives and discussed project goals andmilestones. Worked closely with external teams, project managers, and designers to createproject guidelines and assets for design and development

Master Of Engineering - Meng, Computer Engineering

Bachelor'S Degree, Computer Science And Engineering