- Responsible to improve client experience by managing client requests end-to-end andworking with the Digital Communications Management and production teams- While taking complete ownership of client requests, co-ordinate, raise and assign service tasksto service production and other cross-departmental teams. And assist in the management ofclient expectations on the delivery of the service requests- Proficient in resource management and managed projects with hands-on experience onMavenlink and Float- Proficient in running successful process operations & experience in developing procedures,service standards for business excellence and client delights- Work under managed schedules and timelines, and have implemented project schedules fortasks based on project plans from start to finish, estimated project budgets, with 95% on timeor accelerated delivery rate for more than 200 clients- Maintaining relationships with clients to achieve quality product and service norms by resolvingtheir service-related critical issues, ensuring minimum TAT- Worked independently, handle multiple responsibilities concurrently, and work efficientlyunder deadline pressure in a fast paced environment- Responsible to identify processes that require automation/scripting that negates/minimizes manual intervention- Creating and fostering a healthy environment that facilitates the high performance of the teammembers and accomplishments of organizational goals- Possess excellent interpersonal, communication, and organizational skills with proven abilities incustomer relationship management and planning

- Specialized in corporate and IR websites, developed built basic to complex websites andlanding pages, dashboards and online applications using Drupal, PHP, ASP.NET, HTML5, Java,JavaScript, JQuery, CSS3, AJAX, SASS- Collected, defined and translated user requirements into project designs and implementationplans including CMS migrations from Site core to Drupal and vice versa- Created eye-catching and functional digital design concepts across various platforms tostrengthen company brand and identity- Completed full redesigns of existing websites to improve navigation, enhance visuals andstrengthen search engine rankings with versioning systems to be git, bitbucket, JIRA and FTPservers- Oversaw projects and programs that adhered to both client branding and responsive webstandards. Designed, developed, and maintained company product gallery- Represented web team at meetings with executives and discussed project goals andmilestones. Worked closely with external teams, project managers, and designers to createproject guidelines and assets for design and development